[{"data":1,"prerenderedAt":332},["ShallowReactive",2],{"help-en-catalog":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":71,"section":69,"slug":305,"title":72,"nav":11,"description":73,"order":306,"html":307,"toc":308},"index",0,"\u003Cp>The catalog is the list of everything you sell — products \u003Cstrong>and\u003C\u002Fstrong> services — with their prices,\navailability and links. When a visitor asks "do you have this in green?", "how much is a tune-up?"\nor "is it in stock?", the assistant looks the answer up in your catalog and shows the matching\nitems as cards with a link to each one.\u003C\u002Fp>\n\u003Cp>The assistant never invents a price or says something is in stock unless your catalog says so. So\nthe catalog is worth keeping accurate: it is what the assistant quotes.\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fcatalog\u002Fscreen.webp\" alt=\"The Catalog screen: store sources at the top, your items below\" width=\"1600\" height=\"1000\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The Catalog screen: store sources at the top, your items below\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Ch2 id=\"types\">Products and services\u003Ca class=\"kv-anchor\" href=\"#types\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Every item has a \u003Cstrong>\u003Cspan class=\"kv-ui\">Type\u003C\u002Fspan>\u003C\u002Fstrong>:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cspan class=\"kv-ui\">Product\u003C\u002Fspan> — something you sell: a bike, a lamp, a jar of honey.\u003C\u002Fli>\n\u003Cli>\u003Cspan class=\"kv-ui\">Service\u003C\u002Fspan> — work you do or book: a repair, a haircut, a consultation, a\nrental.\u003C\u002Fli>\n\u003Cli>\u003Cspan class=\"kv-ui\">Listing\u003C\u002Fspan> — something you advertise one at a time, such as a flat, a used car\nor a job.\u003C\u002Fli>\n\u003Cli>\u003Cspan class=\"kv-ui\">Custom\u003C\u002Fspan> — anything that fits none of these.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>The type mostly helps the assistant understand what it is talking about. One difference is\nvisible to visitors: a service never shows an "in stock" label in the chat, because stock means\nnothing for a massage or a roof inspection.\u003C\u002Fp>\n\u003Ch2 id=\"sources\">Three ways to fill your catalog\u003Ca class=\"kv-anchor\" href=\"#sources\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cdiv class=\"kv-doc-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Way\u003C\u002Fth>\n\u003Cth>Best when\u003C\u002Fth>\n\u003Cth>See\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\u003Ctr>\n\u003Ctd>Add items by hand\u003C\u002Ftd>\n\u003Ctd>You offer a handful of products or services\u003C\u002Ftd>\n\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fitems\">Add and edit items\u003C\u002Fa>\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Import a CSV file\u003C\u002Ftd>\n\u003Ctd>Your items already live in a spreadsheet or another program\u003C\u002Ftd>\n\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fcsv-import\">Import items from a CSV file\u003C\u002Fa>\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Connect an online shop\u003C\u002Ftd>\n\u003Ctd>You have a web shop and want Konvuno to keep up with it itself\u003C\u002Ftd>\n\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fproduct-feed\">Product feed\u003C\u002Fa> or \u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fwoocommerce\">WooCommerce\u003C\u002Fa>\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Cp>You can combine them: connect your shop, and add by hand the few things it does not list, such as\na gift card or a workshop service.\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fcatalog\u002Fsources.webp\" alt=\"The two ways to connect an online shop\" width=\"1600\" height=\"321\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The two ways to connect an online shop\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Items from a connected shop are \u003Cstrong>read-only\u003C\u002Fstrong> in Konvuno — you change them in your shop, and\nKonvuno picks the change up by itself. They do not appear in the table on this screen; the shop's\ntile under \u003Cspan class=\"kv-ui\">Sources\u003C\u002Fspan> shows how many were imported and when.\u003C\u002Fp>\n\u003Ch2 id=\"screen\">The Catalog screen at a glance\u003Ca class=\"kv-anchor\" href=\"#screen\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Sources\u003C\u002Fspan>\u003C\u002Fstrong> at the top — connect a product feed or a WooCommerce shop, and\nsee how a connected shop is doing. Once a shop is connected,\n\u003Cstrong>\u003Cspan class=\"kv-ui\">Widget answers from\u003C\u002Fspan>\u003C\u002Fstrong> appears here too — see\n\u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fin-chat#active-catalog\">Which catalog the assistant answers from\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>The table\u003C\u002Fstrong> — the items you added by hand or imported from a file. Search by name or\n\u003Cspan class=\"kv-ui\">SKU\u003C\u002Fspan>, and narrow the list by \u003Cspan class=\"kv-ui\">Category\u003C\u002Fspan> or\n\u003Cspan class=\"kv-ui\">Availability\u003C\u002Fspan>. Click a row to edit the item. With a shop connected, this part\nis headed \u003Cstrong>\u003Cspan class=\"kv-ui\">Added manually\u003C\u002Fspan>\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">From your store\u003C\u002Fspan>\u003C\u002Fstrong> — with a shop connected, the products the assistant knows from\nit. See \u003Ca href=\"#synced\">Your shop's products in Konvuno\u003C\u002Fa> below.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Import history\u003C\u002Fspan>\u003C\u002Fstrong> at the bottom — every CSV import, with a way to undo one. See\n\u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fcsv-import#history\">Import history\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>The buttons at the top\u003C\u002Fstrong> — \u003Cspan class=\"kv-ui\">Import CSV\u003C\u002Fspan> and \u003Cspan class=\"kv-ui\">Add item\u003C\u002Fspan>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"synced\">Your shop's products in Konvuno\u003Ca class=\"kv-anchor\" href=\"#synced\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fcatalog\u002Fsynced-products.webp\" alt=\"The products from a connected shop, listed and searchable\" width=\"1600\" height=\"707\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The products from a connected shop, listed and searchable\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>With a shop connected, \u003Cstrong>\u003Cspan class=\"kv-ui\">From your store\u003C\u002Fspan>\u003C\u002Fstrong> lists the products the assistant knows from\nit — every size and colour as its own row, with its price and availability. It starts closed; click\nthe button with the number of products to open it, and search by name or\n\u003Cspan class=\"kv-ui\">SKU\u003C\u002Fspan>.\u003C\u002Fp>\n\u003Cp>The list is read-only. To change a product, change it in your shop: the change arrives here at the\nnext read.\u003C\u002Fp>\n\u003Ch3 id=\"sync-now\">Sync now\u003Ca class=\"kv-anchor\" href=\"#sync-now\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>Konvuno reads a connected shop on its own, a few times a day. When you have just changed something\nand want the assistant to know now, click \u003Cstrong>\u003Cspan class=\"kv-ui\">Sync now\u003C\u002Fspan>\u003C\u002Fstrong> on the shop's tile.\nOnly owners see the button.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>The read runs in the background and takes a few minutes for most shops; the tile shows when it\nfinished.\u003C\u002Fli>\n\u003Cli>You can sync once every 15 minutes. Sooner, the dashboard says\n"Your store was synced less than 15 minutes ago. Try again a little later."\u003C\u002Fli>\n\u003Cli>While a first import is still running, the button waits for it.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"limits\">Items and your plan\u003Ca class=\"kv-anchor\" href=\"#limits\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Each plan includes a number of catalog items — see \u003Ca href=\"\u002F#pricing\">pricing\u003C\u002Fa>; to move to a bigger plan,\nsee \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbilling#change-plan\">Change your plan\u003C\u002Fa>. Without a plan, a business can have up\nto \u003Cstrong>100\u003C\u002Fstrong>, as many as the smallest plan. What counts is every \u003Cstrong>sellable row\u003C\u002Fstrong>: one line in your\ncatalog that a visitor could buy or book.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>An item with no options is one row.\u003C\u002Fli>\n\u003Cli>A product that comes in options — sizes, colours — counts \u003Cstrong>one row per option\u003C\u002Fstrong>. A T-shirt in\nthree sizes and four colours is 12 rows, even though your shop shows it as one product.\u003C\u002Fli>\n\u003Cli>Items that are out of stock or unavailable still count. Items you delete do not.\u003C\u002Fli>\n\u003Cli>Items from a connected shop count just like the ones you add yourself.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Without a plan, the bar above your items shows how many of the 100 you have used.\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fcatalog\u002Flimit-counter.webp\" alt=\"A business without a plan, with 25 of its 100 items used\" width=\"1600\" height=\"468\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>A business without a plan, with 25 of its 100 items used\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>The limit is checked whenever the catalog would grow:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Adding an item by hand\u003C\u002Fstrong> — at the limit, \u003Cspan class=\"kv-ui\">Add item\u003C\u002Fspan> tells you the catalog\nis full instead of opening the form.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A CSV import\u003C\u002Fstrong> — before the file is uploaded, the last step of the import counts how many of\nits rows would be new items. Rows for items you already have only update them, so they never\ncount. If the new ones do not fit, the import does not start, and the box says how many are new\nand how many your catalog already has. See \u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fcsv-import#plan\">Imports and your plan\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>A \u003Cstrong>shop\u003C\u002Fstrong> that would take you over the limit is not imported at all — Konvuno never imports half\na shop. The \u003Cspan class=\"kv-ui\">Sources\u003C\u002Fspan> card then shows\n\u003Cstrong>\u003Cspan class=\"kv-ui\">Catalog too large for your plan\u003C\u002Fspan>\u003C\u002Fstrong> with the numbers, an \u003Cspan class=\"kv-ui\">Upgrade\u003C\u002Fspan>\nbutton and, after you upgrade, \u003Cspan class=\"kv-ui\">Retry import\u003C\u002Fspan>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cdiv class=\"kv-callout kv-callout--tip\">\u003Cp class=\"kv-callout-label\">Tip\u003C\u002Fp>\u003Cp>Shops are often surprised by how many rows their options add up to. Before you connect, count\nthe options, not the products — or remove the variants you no longer sell.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"roles\">Who can do what\u003Ca class=\"kv-anchor\" href=\"#roles\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cdiv class=\"kv-doc-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Action\u003C\u002Fth>\n\u003Cth align=\"center\">Owner\u003C\u002Fth>\n\u003Cth align=\"center\">Member\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\u003Ctr>\n\u003Ctd>Add, edit and delete items\u003C\u002Ftd>\n\u003Ctd align=\"center\">Yes\u003C\u002Ftd>\n\u003Ctd align=\"center\">Yes\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Import a CSV file, undo an import\u003C\u002Ftd>\n\u003Ctd align=\"center\">Yes\u003C\u002Ftd>\n\u003Ctd align=\"center\">Yes\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Choose which catalog the assistant answers from\u003C\u002Ftd>\n\u003Ctd align=\"center\">Yes\u003C\u002Ftd>\n\u003Ctd align=\"center\">Yes\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Connect or disconnect a shop, retry a failed import\u003C\u002Ftd>\n\u003Ctd align=\"center\">Yes\u003C\u002Ftd>\n\u003Ctd align=\"center\">No\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Cp>Connecting a shop also needs an \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbilling#subscribe\">active subscription\u003C\u002Fa>. Without\none, the shop tiles show "Connect a store on any paid plan." and an \u003Cspan class=\"kv-ui\">Upgrade\u003C\u002Fspan>\nbutton. Adding items by hand and importing a file work without a plan, up to 100 items.\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fcatalog\u002Fsources-no-plan.webp\" alt=\"Without a subscription, the shop tiles have no Connect button\" width=\"1600\" height=\"1000\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>Without a subscription, the shop tiles have no Connect button\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A hair salon\u003C\u002Fstrong> adds its twelve treatments by hand as \u003Cspan class=\"kv-ui\">Service\u003C\u002Fspan> items, so\n"how much is a balayage?" gets an exact price and a booking link.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A garden centre\u003C\u002Fstrong> keeps its plants in a spreadsheet and imports it as a CSV file every\nMonday.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A fashion shop on WooCommerce\u003C\u002Fstrong> connects its shop once; new arrivals and sold-out sizes reach\nthe assistant by themselves.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>An estate agency\u003C\u002Fstrong> lists each flat as a \u003Cspan class=\"kv-ui\">Listing\u003C\u002Fspan> with a photo, a price\nand a link to the full listing.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,313,316,319,322,326,329],{"id":310,"text":311,"depth":312},"types","Products and services",2,{"id":314,"text":315,"depth":312},"sources","Three ways to fill your catalog",{"id":317,"text":318,"depth":312},"screen","The Catalog screen at a glance",{"id":320,"text":321,"depth":312},"synced","Your shop's products in Konvuno",{"id":323,"text":324,"depth":325},"sync-now","Sync now",3,{"id":327,"text":328,"depth":312},"limits","Items and your plan",{"id":330,"text":331,"depth":312},"roles","Who can do what",1791776017448]