[{"data":1,"prerenderedAt":325},["ShallowReactive",2],{"help-en-catalog\u002Fin-chat":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":95,"section":69,"slug":305,"title":96,"nav":96,"description":97,"order":306,"html":307,"toc":308},"in-chat",5,"\u003Cp>When a visitor asks about something you sell — "do you have a waterproof jacket?", "how much is a\nfull service?", "is the blue one in stock?" — the assistant searches your catalog and answers from\nwhat it finds. Every item it recommends comes with a \u003Cstrong>card\u003C\u002Fstrong>: a small tile under the answer that\nopens the item's page on your website. See \u003Ca href=\"\u002Fhelp\u002Fvisitors\u002Fanswers#cards\">How answers look\u003C\u002Fa> for the\nwhole answer as a visitor sees it.\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot kv-shot--narrow\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fcatalog\u002Fchat-cards.webp\" alt=\"An answer with two cards: a product and a service\" width=\"800\" height=\"1200\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>An answer with two cards: a product and a service\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Ch2 id=\"how\">How the assistant uses your catalog\u003Ca class=\"kv-anchor\" href=\"#how\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>It searches by name, brand, category, description and \u003Cspan class=\"kv-ui\">SKU\u003C\u002Fspan>, and also by\nmeaning: "something for a rainy commute" can find a jacket that never uses the word "rain".\u003C\u002Fli>\n\u003Cli>It can narrow the search the way a shop assistant would — a price range, a brand, a category, a\nsize or colour, only what is in stock.\u003C\u002Fli>\n\u003Cli>It answers only from what the search returns. It does not make up prices, stock or products.\nSold-out items stay in the search, so it can tell a visitor that something is sold out rather\nthan act as if you never had it.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>A change you make reaches the chat within a few minutes. Items from a connected shop follow the\nshop's own schedule — see \u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fproduct-feed#sync\">Product feed\u003C\u002Fa> and\n\u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fwoocommerce#sync\">WooCommerce\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"cards\">What a card shows\u003Ca class=\"kv-anchor\" href=\"#cards\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>the \u003Cstrong>picture\u003C\u002Fstrong>, from the item's \u003Cspan class=\"kv-ui\">Image URL\u003C\u002Fspan>. Without one, the card is text\nonly — no empty box;\u003C\u002Fli>\n\u003Cli>the \u003Cstrong>name\u003C\u002Fstrong>, and under it the \u003Cstrong>brand\u003C\u002Fstrong> — or the category if there is no brand, or the start of\nthe description if there is neither;\u003C\u002Fli>\n\u003Cli>the \u003Cstrong>price\u003C\u002Fstrong>. If the item is on sale, that is the sale price. For a product whose options cost\ndifferent amounts, the card says "from" and the lowest price;\u003C\u002Fli>\n\u003Cli>a \u003Cstrong>stock label\u003C\u002Fstrong>: \u003Cq class=\"kv-widget-says\">In stock\u003C\u002Fq>, \u003Cq class=\"kv-widget-says\">Out of stock\u003C\u002Fq> or\n\u003Cq class=\"kv-widget-says\">Pre-order\u003C\u002Fq>. A \u003Cspan class=\"kv-ui\">Service\u003C\u002Fspan> never gets one, and neither does an\nitem whose availability is \u003Cspan class=\"kv-ui\">Unknown\u003C\u002Fspan>;\u003C\u002Fli>\n\u003Cli>\u003Cstrong>how many options\u003C\u002Fstrong> there are, for a product with several sizes or colours from a connected\nshop.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>The assistant shows a card for each item it recommends, up to four per answer, once the answer is\ncomplete. An item without a \u003Cstrong>\u003Cspan class=\"kv-ui\">Product URL\u003C\u002Fspan>\u003C\u002Fstrong> gets no card — there would be\nnowhere to send the visitor.\u003C\u002Fp>\n\u003Cp>When a visitor clicks a card, \u003Ca href=\"\u002Fhelp\u002Fvisitors\u002Fanswers#links\">your page opens\u003C\u002Fa>. A page on the same\nwebsite as the chat opens in the same tab and the conversation stays open; a page on another website\nopens in a new tab.\u003C\u002Fp>\n\u003Ch2 id=\"toggle\">Turn product recommendations on or off\u003Ca class=\"kv-anchor\" href=\"#toggle\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Product search is controlled on the \u003Cspan class=\"kv-ui\">Widget\u003C\u002Fspan> screen, on the \u003Cspan class=\"kv-ui\">Behavior\u003C\u002Fspan>\ntab: \u003Cstrong>\u003Cspan class=\"kv-ui\">Catalog recommendations\u003C\u002Fspan>\u003C\u002Fstrong> — see\n\u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fbehavior#answers\">How the assistant answers\u003C\u002Fa>. Like every widget setting, a change\nreaches your website once you publish it.\u003C\u002Fp>\n\u003Cp>Even with the setting on, the assistant only searches when the catalog it answers from has at least\none item. With an empty catalog it does not search at all, and answers questions about what you\noffer from your \u003Ca href=\"\u002Fhelp\u002Fknowledge#answers\">FAQs and business description\u003C\u002Fa> instead.\u003C\u002Fp>\n\u003Ch2 id=\"active-catalog\">Which catalog the assistant answers from\u003Ca class=\"kv-anchor\" href=\"#active-catalog\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Once a shop is connected, your business has two catalogs: the shop's, and the one you manage\nyourself under \u003Cstrong>\u003Cspan class=\"kv-ui\">Added manually\u003C\u002Fspan>\u003C\u002Fstrong>. \u003Cstrong>\u003Cspan class=\"kv-ui\">Widget answers from\u003C\u002Fspan>\u003C\u002Fstrong>, under\nthe shop tiles on the \u003Cspan class=\"kv-ui\">Catalog\u003C\u002Fspan> screen, decides which of them the assistant uses.\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fcatalog\u002Factive-catalog.webp\" alt=\"Choosing which catalog the assistant answers from\" width=\"1600\" height=\"696\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>Choosing which catalog the assistant answers from\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">All catalogs\u003C\u002Fspan>\u003C\u002Fstrong> — both. Choose this if you add items by hand next to your\nshop, such as services or gift cards your shop does not sell.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Added manually\u003C\u002Fspan>\u003C\u002Fstrong> — only the items you manage yourself.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>The one marked "synced"\u003C\u002Fstrong> — only your shop's products.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>The change applies straight away — there is nothing to publish. Owners and members can change it.\u003C\u002Fp>\n\u003Cp>When you connect a shop and nothing is chosen here yet, its first import sets this for you:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>if you have \u003Cstrong>no\u003C\u002Fstrong> items of your own, the assistant answers from the shop's catalog;\u003C\u002Fli>\n\u003Cli>if you \u003Cstrong>do\u003C\u002Fstrong> have items under \u003Cspan class=\"kv-ui\">Added manually\u003C\u002Fspan>, it stays on\n\u003Cspan class=\"kv-ui\">All catalogs\u003C\u002Fspan>, so nothing you added stops being used.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>While the shop's catalog is selected, the \u003Cspan class=\"kv-ui\">Added manually\u003C\u002Fspan> heading says that the\nassistant does not use those items.\u003C\u002Fp>\n\u003Cp>When you disconnect the shop, the assistant goes back to your own items.\u003C\u002Fp>\n\u003Ch2 id=\"test\">Check what visitors get\u003Ca class=\"kv-anchor\" href=\"#test\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>The quickest way to check your catalog is to ask the assistant yourself. On the \u003Cspan class=\"kv-ui\">Widget\u003C\u002Fspan>\nscreen, switch the preview to \u003Cspan class=\"kv-ui\">Test\u003C\u002Fspan> — see\n\u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fpreview-and-test#test\">Preview and test\u003C\u002Fa> — and try:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>a product by name, and the same product described in other words;\u003C\u002Fli>\n\u003Cli>a price question: "anything under 50?";\u003C\u002Fli>\n\u003Cli>something you sell out of, to see how the assistant handles it;\u003C\u002Fli>\n\u003Cli>a service, to check its card has no stock label.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>If an answer is off, the fix is almost always in the item itself: a clearer name, a category, a\nsentence of description, or a missing \u003Cspan class=\"kv-ui\">Product URL\u003C\u002Fspan>.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A florist\u003C\u002Fstrong> adds a photo to every bouquet, so the cards in the chat look like a small shop\nwindow.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A car repair workshop\u003C\u002Fstrong> lists its services with fixed prices, so "how much is an oil change?"\ngets a card with the price and a link to book.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>An online bookshop\u003C\u002Fstrong> keeps \u003Cspan class=\"kv-ui\">All catalogs\u003C\u002Fspan>, because its gift vouchers\nlive only in the manual catalog.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A software company\u003C\u002Fstrong> lists its three plans as \u003Cspan class=\"kv-ui\">Service\u003C\u002Fspan> items, so the\nassistant can compare them and link to the signup page.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,313,316,319,322],{"id":310,"text":311,"depth":312},"how","How the assistant uses your catalog",2,{"id":314,"text":315,"depth":312},"cards","What a card shows",{"id":317,"text":318,"depth":312},"toggle","Turn product recommendations on or off",{"id":320,"text":321,"depth":312},"active-catalog","Which catalog the assistant answers from",{"id":323,"text":324,"depth":312},"test","Check what visitors get",1791776022048]