[{"data":1,"prerenderedAt":334},["ShallowReactive",2],{"help-en-catalog\u002Fitems":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":76,"section":69,"slug":305,"title":77,"nav":77,"description":78,"order":306,"html":307,"toc":308},"items",1,"\u003Cp>Adding items by hand is the quickest way to start when you offer a handful of products or\nservices. Everything happens in a panel that slides in from the right.\u003C\u002Fp>\n\u003Ch2 id=\"add\">Add an item\u003Ca class=\"kv-anchor\" href=\"#add\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Col>\n\u003Cli>On the \u003Cspan class=\"kv-ui\">Catalog\u003C\u002Fspan> screen, click \u003Cspan class=\"kv-ui\">Add item\u003C\u002Fspan> at the top.\u003C\u002Fli>\n\u003Cli>Fill in at least the \u003Cstrong>\u003Cspan class=\"kv-ui\">Name\u003C\u002Fspan>\u003C\u002Fstrong> and a \u003Cstrong>\u003Cspan class=\"kv-ui\">SKU\u003C\u002Fspan>\u003C\u002Fstrong> (or an\n\u003Cstrong>\u003Cspan class=\"kv-ui\">External ID\u003C\u002Fspan>\u003C\u002Fstrong>) — the fields are explained below.\u003C\u002Fli>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Add item\u003C\u002Fspan> at the bottom of the panel.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>The item appears at the top of the list, and the assistant can use it straight away. Once your\ncatalog holds as many items as your plan allows — 100 without a plan — adding one more is refused;\nsee \u003Ca href=\"\u002Fhelp\u002Fcatalog#limits\">Items and your plan\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"edit\">Edit an item\u003Ca class=\"kv-anchor\" href=\"#edit\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Click the item's row in the table. The same panel opens with everything filled in. Change what you\nneed and click \u003Cspan class=\"kv-ui\">Save changes\u003C\u002Fspan>.\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot kv-shot--narrow\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fcatalog\u002Fitem-sheet.webp\" alt=\"Editing an item\" width=\"920\" height=\"2000\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>Editing an item\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Ch2 id=\"fields\">The fields\u003Ca class=\"kv-anchor\" href=\"#fields\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Name\u003C\u002Fspan>\u003C\u002Fstrong> — what your customers call it. The only field you must always fill\nin. Write it the way people search: "Oak dining table, 180 cm" works better than "ODT-180".\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">SKU\u003C\u002Fspan>\u003C\u002Fstrong> and \u003Cstrong>\u003Cspan class=\"kv-ui\">External ID\u003C\u002Fspan>\u003C\u002Fstrong> — your own codes for the\nitem. Every item needs at least one of the two. A SKU is the stock code you use in your shop or\ntill; an external ID is the item's number in another program, such as your accounting software.\nThey are how a later \u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fcsv-import\">CSV import\u003C\u002Fa> recognises an item it already knows,\nso keep them unique. Services need one too — \u003Ccode>SRV-HAIRCUT\u003C\u002Fcode> is fine.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Category\u003C\u002Fspan>\u003C\u002Fstrong> — a group such as "Chairs" or "Workshop". Start typing to reuse\none you already have; it is also what the \u003Cspan class=\"kv-ui\">Category\u003C\u002Fspan> filter above the table\nlists.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Brand\u003C\u002Fspan>\u003C\u002Fstrong> — optional. Visitors often ask by brand ("do you have anything from\nBosch?"), and the assistant can narrow its search to one.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Type\u003C\u002Fspan>\u003C\u002Fstrong> — \u003Cspan class=\"kv-ui\">Product\u003C\u002Fspan>, \u003Cspan class=\"kv-ui\">Service\u003C\u002Fspan>,\n\u003Cspan class=\"kv-ui\">Listing\u003C\u002Fspan> or \u003Cspan class=\"kv-ui\">Custom\u003C\u002Fspan>. See\n\u003Ca href=\"\u002Fhelp\u002Fcatalog#types\">Products and services\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Availability\u003C\u002Fspan>\u003C\u002Fstrong> — see \u003Ca href=\"#availability\">Availability\u003C\u002Fa> below.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Price\u003C\u002Fspan>\u003C\u002Fstrong>, \u003Cstrong>\u003Cspan class=\"kv-ui\">Sale price\u003C\u002Fspan>\u003C\u002Fstrong> and\n\u003Cstrong>\u003Cspan class=\"kv-ui\">Currency\u003C\u002Fspan>\u003C\u002Fstrong> — see \u003Ca href=\"#prices\">Prices\u003C\u002Fa> below.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Quantity\u003C\u002Fspan>\u003C\u002Fstrong> — optional, for your own overview. When only a few are left, the\ntable shows how many instead of \u003Cspan class=\"kv-ui\">In stock\u003C\u002Fspan>. The assistant never tells\nvisitors exact stock numbers; it goes by \u003Cstrong>\u003Cspan class=\"kv-ui\">Availability\u003C\u002Fspan>\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Product URL\u003C\u002Fspan>\u003C\u002Fstrong> — the page on your website where the visitor can buy or book\nit. Without it, the assistant can still mention the item, but it cannot show a\n\u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fin-chat#cards\">card\u003C\u002Fa> for it.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Image URL\u003C\u002Fspan>\u003C\u002Fstrong> — the address of a picture that is already online, such as the\nproduct photo on your own website (right-click the photo and choose \u003Cstrong>Copy image address\u003C\u002Fstrong>). The\npicture appears in the table and on the item's card in the chat. You cannot upload a file here.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Description\u003C\u002Fspan>\u003C\u002Fstrong> — a sentence or two in plain words. It helps the assistant\nfind the item for questions that do not use its name, such as "something for a rainy commute".\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Both links must start with \u003Ccode>https:\u002F\u002F\u003C\u002Fcode> or \u003Ccode>http:\u002F\u002F\u003C\u002Fcode>.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--tip\">\u003Cp class=\"kv-callout-label\">Tip\u003C\u002Fp>\u003Cp>The assistant is only as good as your names and descriptions. Imagine how a customer would ask\nfor the item on the phone, and make sure those words appear in the name or the description.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"availability\">Availability\u003Ca class=\"kv-anchor\" href=\"#availability\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cdiv class=\"kv-doc-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Choose\u003C\u002Fth>\n\u003Cth>When\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">In stock\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>A product you can sell right now\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Out of stock\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>A product that is sold out for now\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Preorder\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>A product people can order before it arrives\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Available\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>A service or listing people can book right now\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Unavailable\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>A service or listing that cannot be booked at the moment\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Unknown\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>You would rather not say — the chat then shows no label\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Cp>When a visitor asks for something that is in stock, the assistant can leave out what is not. Items\nthat are out of stock stay in your catalog, so the assistant can still say "that one is sold out\nat the moment" instead of pretending it does not exist.\u003C\u002Fp>\n\u003Ch2 id=\"prices\">Prices\u003Ca class=\"kv-anchor\" href=\"#prices\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Price\u003C\u002Fspan>\u003C\u002Fstrong> — the normal price, as a number: \u003Ccode>1290\u003C\u002Fcode>, \u003Ccode>1290.50\u003C\u002Fcode>, \u003Ccode>1290,50\u003C\u002Fcode>\nor \u003Ccode>1.290,50\u003C\u002Fcode> all work.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Sale price\u003C\u002Fspan>\u003C\u002Fstrong> — only while something is on sale. The table then shows the old\nprice crossed out, and the assistant quotes the sale price. It cannot be higher than the regular\nprice.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Currency\u003C\u002Fspan>\u003C\u002Fstrong> — a new item starts in the currency your catalog already uses.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cdiv class=\"kv-callout kv-callout--warning\">\u003Cp class=\"kv-callout-label\">Heads up\u003C\u002Fp>\u003Cp>Clear \u003Cstrong>\u003Cspan class=\"kv-ui\">Sale price\u003C\u002Fspan>\u003C\u002Fstrong> when the sale ends. Whatever is in that box is the price\nthe assistant quotes, for as long as it is there.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Cp>Leave the price empty for things you price on request, such as a custom build. The assistant then\ndoes not name a price — it can offer to put the visitor in touch with you instead.\u003C\u002Fp>\n\u003Ch2 id=\"variants\">Sizes, colours and other options\u003Ca class=\"kv-anchor\" href=\"#variants\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>The panel has no fields for options such as size or colour. In the catalog you manage yourself,\n\u003Cstrong>each option you sell is its own item\u003C\u002Fstrong>, with its own \u003Cspan class=\"kv-ui\">SKU\u003C\u002Fspan> and availability:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>"Linen shirt — S, white" · \u003Ccode>SHIRT-S-WHT\u003C\u002Fcode>\u003C\u002Fli>\n\u003Cli>"Linen shirt — M, white" · \u003Ccode>SHIRT-M-WHT\u003C\u002Fcode>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Put the option in the name so the assistant can tell them apart. Each one counts as a row toward\nyour plan — see \u003Ca href=\"\u002Fhelp\u002Fcatalog#limits\">Items and your plan\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>An \u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fcsv-import\">imported spreadsheet\u003C\u002Fa> works the same way: each row is one item, and\nthere is no column that groups rows into one product.\u003C\u002Fp>\n\u003Cp>Grouping options into one product is something only a connected shop does. A\n\u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fproduct-feed\">product feed\u003C\u002Fa> or a \u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fwoocommerce\">WooCommerce shop\u003C\u002Fa>\nbrings its options across by itself: the assistant then sees one product with several options, and\nthe card in the chat says how many there are.\u003C\u002Fp>\n\u003Ch2 id=\"delete\">Delete items\u003Ca class=\"kv-anchor\" href=\"#delete\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>One item\u003C\u002Fstrong> — open it, click \u003Cspan class=\"kv-ui\">Delete\u003C\u002Fspan> at the bottom left of the panel, and\nconfirm.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Several at once\u003C\u002Fstrong> — tick the boxes at the start of their rows (the box in the header ticks the\nwhole page). Click \u003Cspan class=\"kv-ui\">Delete\u003C\u002Fspan> above the table and confirm.\n\u003Cspan class=\"kv-ui\">Clear\u003C\u002Fspan> unticks everything.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Deleting is permanent — a deleted item cannot be brought back, only added again. If something is\njust sold out, set it to \u003Cspan class=\"kv-ui\">Out of stock\u003C\u002Fspan> instead.\u003C\u002Fp>\n\u003Ch2 id=\"search\">Find an item\u003Ca class=\"kv-anchor\" href=\"#search\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fcatalog\u002Ftable.webp\" alt=\"The item list with its search and filters\" width=\"1600\" height=\"889\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The item list with its search and filters\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Type in the search box to find items by name or \u003Cspan class=\"kv-ui\">SKU\u003C\u002Fspan>, or narrow the list with\nthe \u003Cspan class=\"kv-ui\">Category\u003C\u002Fspan> and \u003Cspan class=\"kv-ui\">Availability\u003C\u002Fspan> filters. The list shows 25\nitems per page; the page numbers are under the table.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A café\u003C\u002Fstrong> adds its cakes as products with a photo each, and sets a cake to\n\u003Cspan class=\"kv-ui\">Out of stock\u003C\u002Fspan> when it runs out for the day.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A physiotherapy practice\u003C\u002Fstrong> adds its treatments as services, with the price per session and a\nlink to its booking page as the \u003Cstrong>\u003Cspan class=\"kv-ui\">Product URL\u003C\u002Fspan>\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A furniture maker\u003C\u002Fstrong> leaves the price empty on made-to-measure tables, so the assistant offers\nto pass the question on instead of quoting a number.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,313,316,319,322,325,328,331],{"id":310,"text":311,"depth":312},"add","Add an item",2,{"id":314,"text":315,"depth":312},"edit","Edit an item",{"id":317,"text":318,"depth":312},"fields","The fields",{"id":320,"text":321,"depth":312},"availability","Availability",{"id":323,"text":324,"depth":312},"prices","Prices",{"id":326,"text":327,"depth":312},"variants","Sizes, colours and other options",{"id":329,"text":330,"depth":312},"delete","Delete items",{"id":332,"text":333,"depth":312},"search","Find an item",1791776018085]