[{"data":1,"prerenderedAt":344},["ShallowReactive",2],{"help-en-catalog\u002Fwoocommerce":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":90,"section":69,"slug":305,"title":91,"nav":92,"description":93,"order":306,"html":307,"toc":308},"woocommerce",4,"\u003Cp>If your online shop runs on WooCommerce, Konvuno can read your products straight from it and keep\nup with every new product, price change and sold-out size. You approve the connection inside your\nown WordPress admin, and Konvuno only ever \u003Cstrong>reads\u003C\u002Fstrong> products — it never changes anything in your\nshop.\u003C\u002Fp>\n\u003Ch2 id=\"before\">Before you start\u003Ca class=\"kv-anchor\" href=\"#before\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>You need to be the \u003Cstrong>owner\u003C\u002Fstrong> of the business in Konvuno, and have an \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbilling#subscribe\">active\nsubscription\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>You need to be able to sign in to your WordPress admin as an \u003Cstrong>administrator\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>One shop can be connected at a time — WooCommerce \u003Cstrong>or\u003C\u002Fstrong> a \u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fproduct-feed\">product feed\u003C\u002Fa>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"check\">Step 1 — Check your shop\u003Ca class=\"kv-anchor\" href=\"#check\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Col>\n\u003Cli>On the \u003Cspan class=\"kv-ui\">Catalog\u003C\u002Fspan> screen, under \u003Cspan class=\"kv-ui\">Sources\u003C\u002Fspan>, click\n\u003Cspan class=\"kv-ui\">Connect\u003C\u002Fspan> on the \u003Cstrong>WooCommerce\u003C\u002Fstrong> tile.\u003C\u002Fli>\n\u003Cli>Type your shop's address, such as \u003Ccode>myshop.com\u003C\u002Fcode>.\u003C\u002Fli>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Check shop\u003C\u002Fspan>.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Konvuno checks that your shop's WooCommerce connection point (its API) can be reached, before it\nsends you anywhere. If it can, you see your shop's name and the next step.\u003C\u002Fp>\n\u003Ch3 id=\"blocked\">If the check fails\u003Ca class=\"kv-anchor\" href=\"#blocked\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fcatalog\u002Fwoo-blocked.webp\" alt=\"The check found no WooCommerce API, and offers a product feed\" width=\"1600\" height=\"464\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The check found no WooCommerce API, and offers a product feed\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Cspan class=\"kv-ui\">WooCommerce's API isn't reachable on this shop\u003C\u002Fspan>\u003C\u002Fstrong> means the shop answered, but Konvuno could\nnot talk to WooCommerce. The box says why. The usual causes:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Plain permalinks.\u003C\u002Fstrong> WooCommerce's API needs "pretty" links. In WordPress, \u003Cstrong>Settings →\nPermalinks\u003C\u002Fstrong> shows which one you use; anything except \u003Cstrong>Plain\u003C\u002Fstrong> works. Changing it changes your\npage addresses, so ask whoever looks after your website first.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A security plugin or firewall\u003C\u002Fstrong> blocks the API. Your web host or developer can allow it.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>You do not have to fix it: \u003Cspan class=\"kv-ui\">Use a product feed instead\u003C\u002Fspan> takes you to the product\nfeed, which works on any shop and needs no permission at all.\u003C\u002Fp>\n\u003Ch2 id=\"authorize\">Step 2 — Authorize in WooCommerce\u003Ca class=\"kv-anchor\" href=\"#authorize\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fcatalog\u002Fwoo-connect.webp\" alt=\"A shop found, with the one-click authorization and the option to paste a key\" width=\"1600\" height=\"684\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>A shop found, with the one-click authorization and the option to paste a key\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Col>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Authorize in WooCommerce\u003C\u002Fspan>. Your shop's WordPress admin opens — sign in\nif it asks.\u003C\u002Fli>\n\u003Cli>WooCommerce asks whether Konvuno may have \u003Cstrong>Read\u003C\u002Fstrong> access to your shop. Approve it.\u003C\u002Fli>\n\u003Cli>You land back on the \u003Cspan class=\"kv-ui\">Catalog\u003C\u002Fspan> screen. "Waiting for your shop to send the keys…"\nshows for a moment, then "Importing your catalog…".\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>When the first import is done, a message tells you how many items were imported, and the\nWooCommerce tile shows \u003Cspan class=\"kv-ui\">Connected\u003C\u002Fspan>.\u003C\u002Fp>\n\u003Ch3 id=\"permission\">What the permission means\u003Ca class=\"kv-anchor\" href=\"#permission\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>WooCommerce offers apps only three kinds of access: read, write, or both. Konvuno asks for the\nsmallest one, \u003Cstrong>read\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>WooCommerce's read permission is not limited to products — the same key can also read orders and customers. Konvuno only ever reads products and product variations. Konvuno cannot change prices, create orders or\ndelete anything, because read access does not allow it.\u003C\u002Fp>\n\u003Cp>If you would rather see and control the key yourself, create it by hand instead — see the next\nsection.\u003C\u002Fp>\n\u003Ch2 id=\"manual-key\">Or: paste a key you create yourself\u003Ca class=\"kv-anchor\" href=\"#manual-key\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Use this if the one-click way does not come back (you see\n\u003Cstrong>\u003Cspan class=\"kv-ui\">The authorization did not come back\u003C\u002Fspan>\u003C\u002Fstrong>), or if you prefer to create the key in\nyour own admin.\u003C\u002Fp>\n\u003Col>\n\u003Cli>In WordPress, go to \u003Cstrong>WooCommerce → Settings → Advanced → REST API\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Click \u003Cstrong>Add key\u003C\u002Fstrong>. Give it a description such as "Konvuno", choose your own administrator\naccount as the user, and set \u003Cstrong>Permissions\u003C\u002Fstrong> to \u003Cstrong>Read\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Click \u003Cstrong>Generate API key\u003C\u002Fstrong>. WooCommerce shows a \u003Cstrong>consumer key\u003C\u002Fstrong> and a \u003Cstrong>consumer secret\u003C\u002Fstrong> —\ncopy both now; the secret is shown only once.\u003C\u002Fli>\n\u003Cli>Back in Konvuno, check your shop as in step 1, then click\n\u003Cstrong>\u003Cspan class=\"kv-ui\">I'd rather create the key myself\u003C\u002Fspan>\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Paste the \u003Cspan class=\"kv-ui\">Consumer key\u003C\u002Fspan> and the\n\u003Cspan class=\"kv-ui\">Consumer secret\u003C\u002Fspan>, then click\n\u003Cspan class=\"kv-ui\">Connect\u003C\u002Fspan>.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Konvuno tests the key against your shop before it saves anything, so a key that does not work\non your shop is refused straight away instead of failing later.\u003C\u002Fp>\n\u003Ch2 id=\"what-syncs\">What Konvuno imports\u003Ca class=\"kv-anchor\" href=\"#what-syncs\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>Published products\u003C\u002Fstrong> that are visible in your shop. Drafts, private and hidden products are\nleft out.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Variable products\u003C\u002Fstrong> with each variation — every size or colour becomes its own row, and the\nassistant sees them as one product with several options. Each variation counts toward your plan;\nsee \u003Ca href=\"\u002Fhelp\u002Fcatalog#limits\">Items and your plan\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>External or affiliate products\u003C\u002Fstrong>, linking to their external address.\u003C\u002Fli>\n\u003Cli>For each product: the name, description, first category, brand, price, the sale price while a\nsale is running, whether it is in stock (backorder counts as available), the main image and the\nlink to the product page — or to the exact variation.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Grouped products are not imported as such; the products inside them are imported one by one.\nStock quantities are not read.\u003C\u002Fp>\n\u003Cp>As with a feed, imported products do not appear in the table on the \u003Cspan class=\"kv-ui\">Catalog\u003C\u002Fspan> screen.\nAfter the first import the assistant answers from your shop's catalog — or from both, if you\nalready have items of your own — see\n\u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fin-chat#active-catalog\">Which catalog the assistant answers from\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"sync\">How it stays up to date\u003Ca class=\"kv-anchor\" href=\"#sync\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Konvuno checks your shop for changed products a few times a day, and once a day it reads the whole\nshop again. New products, price changes and stock changes arrive with the next check. A product you\n\u003Cstrong>delete\u003C\u002Fstrong> in WooCommerce disappears from Konvuno at the next full read, within about a day.\u003C\u002Fp>\n\u003Cp>To read the shop straight away, an owner can click \u003Cstrong>\u003Cspan class=\"kv-ui\">Sync now\u003C\u002Fspan>\u003C\u002Fstrong> on the tile —\nit reads the whole shop, deleted products included. See \u003Ca href=\"\u002Fhelp\u002Fcatalog#sync-now\">Sync now\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>A very large shop may be too big to read in one go. The import then fails with an error — connect\na \u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fproduct-feed\">product feed\u003C\u002Fa> instead, which is read in one piece and copes with\nlarge shops.\u003C\u002Fp>\n\u003Ch2 id=\"errors\">When something goes wrong\u003Ca class=\"kv-anchor\" href=\"#errors\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>If an import fails, the tile shows \u003Cspan class=\"kv-ui\">Error\u003C\u002Fspan>, and a\n\u003Cstrong>\u003Cspan class=\"kv-ui\">Sync error\u003C\u002Fspan>\u003C\u002Fstrong> box appears under the card, saying what went wrong — for\nexample that the shop refused the key, or that it has too many products to read in one go.\nKonvuno retries automatically every few hours. Your products stay in Konvuno as they were after the last\ngood import.\u003C\u002Fp>\n\u003Cp>The most common cause is a deleted or changed key in WooCommerce. Once the cause is fixed, click\n\u003Cspan class=\"kv-ui\">Reconnect\u003C\u002Fspan> — Konvuno tests the key again and starts a full import. If\nthe key is gone for good, disconnect and connect again.\u003C\u002Fp>\n\u003Cp>If your plan cannot hold every product and variation, you see\n\u003Cstrong>\u003Cspan class=\"kv-ui\">Catalog too large for your plan\u003C\u002Fspan>\u003C\u002Fstrong> instead, and nothing is imported until it fits. See\n\u003Ca href=\"\u002Fhelp\u002Fcatalog#limits\">Items and your plan\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"disconnect\">Disconnect, and remove the key\u003Ca class=\"kv-anchor\" href=\"#disconnect\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Click \u003Cspan class=\"kv-ui\">Disconnect\u003C\u002Fspan> on the WooCommerce tile and confirm. Only the owner\ncan do this. Everything Konvuno imported from your shop is removed from your catalog, items under\n\u003Cspan class=\"kv-ui\">Added manually\u003C\u002Fspan> stay, and Konvuno deletes its copy of the key.\u003C\u002Fp>\n\u003Cp>This removes the synced catalog and Konvuno stops using your API key. WooCommerce does not let an app delete its own key — remove it yourself under Settings → Advanced → REST API. You can reconnect anytime.\u003C\u002Fp>\n\u003Cp>To remove the key in WooCommerce:\u003C\u002Fp>\n\u003Col>\n\u003Cli>In WordPress, go to \u003Cstrong>WooCommerce → Settings → Advanced → REST API\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Find the key Konvuno used — its description starts with "Konvuno", or is the one you gave it.\u003C\u002Fli>\n\u003Cli>Hover over it and click \u003Cstrong>Revoke\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cdiv class=\"kv-callout kv-callout--tip\">\u003Cp class=\"kv-callout-label\">Tip\u003C\u002Fp>\u003Cp>Revoking the key without disconnecting in Konvuno first makes the next import fail. Disconnect in\nKonvuno, then revoke — in that order.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"feed-or-woo\">WooCommerce or a product feed?\u003Ca class=\"kv-anchor\" href=\"#feed-or-woo\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cdiv class=\"kv-doc-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Choose WooCommerce when\u003C\u002Fth>\n\u003Cth>Choose a product feed when\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\u003Ctr>\n\u003Ctd>You can sign in to WordPress as an administrator\u003C\u002Ftd>\n\u003Ctd>Someone else runs your shop and can send you a feed address\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>You have no feed plugin and do not want one\u003C\u002Ftd>\n\u003Ctd>Your shop already publishes a Google Merchant or Facebook feed\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Your shop is small to medium-sized\u003C\u002Ftd>\n\u003Ctd>Your shop is very large, or the WooCommerce check fails\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Cp>A feed also needs no permission at all — Konvuno simply reads the same public list Google reads.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A tea shop on WooCommerce\u003C\u002Fstrong> clicks \u003Cspan class=\"kv-ui\">Authorize in WooCommerce\u003C\u002Fspan>, approves in\nWordPress, and has its 140 teas in Konvuno five minutes later.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>An outdoor gear shop\u003C\u002Fstrong> whose security plugin blocks the one-click way pastes a key it created\nunder \u003Cstrong>REST API\u003C\u002Fstrong> instead.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A web agency\u003C\u002Fstrong> connecting a client's shop signs in to the client's WordPress with an\nadministrator account the client created for it.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A clothing boutique\u003C\u002Fstrong> with a feed plugin already installed for Google Shopping picks the\nproduct feed instead, so no key is needed at all.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,313,316,320,323,326,329,332,335,338,341],{"id":310,"text":311,"depth":312},"before","Before you start",2,{"id":314,"text":315,"depth":312},"check","Step 1 — Check your shop",{"id":317,"text":318,"depth":319},"blocked","If the check fails",3,{"id":321,"text":322,"depth":312},"authorize","Step 2 — Authorize in WooCommerce",{"id":324,"text":325,"depth":319},"permission","What the permission means",{"id":327,"text":328,"depth":312},"manual-key","Or: paste a key you create yourself",{"id":330,"text":331,"depth":312},"what-syncs","What Konvuno imports",{"id":333,"text":334,"depth":312},"sync","How it stays up to date",{"id":336,"text":337,"depth":312},"errors","When something goes wrong",{"id":339,"text":340,"depth":312},"disconnect","Disconnect, and remove the key",{"id":342,"text":343,"depth":312},"feed-or-woo","WooCommerce or a product feed?",1791776018132]