[{"data":1,"prerenderedAt":328},["ShallowReactive",2],{"help-en-knowledge":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":35,"section":33,"slug":305,"title":36,"nav":11,"description":37,"order":306,"html":307,"toc":308},"index",0,"\u003Cp>Your assistant is only as good as what you teach it. The \u003Cspan class=\"kv-ui\">Knowledge\u003C\u002Fspan> screen is where you\ndo that: the questions your customers ask, with the answers you want them to get, and a short\ndescription of your business.\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Fscreen.webp\" alt=\"The Knowledge screen: your FAQs in the middle, knowledge health and missing answers on the right\" width=\"1600\" height=\"1000\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The Knowledge screen: your FAQs in the middle, knowledge health and missing answers on the right\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Ch2 id=\"answers\">What the assistant answers from\u003Ca class=\"kv-anchor\" href=\"#answers\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>When a visitor asks something, the assistant looks in three places:\u003C\u002Fp>\n\u003Col>\n\u003Cli>\u003Cstrong>Your FAQs\u003C\u002Fstrong> — questions and answers you write, import from your website or upload from a\nspreadsheet. The assistant searches them by meaning, not by exact words, so "when are you\nopen?" finds your FAQ about opening hours. Only \u003Cspan class=\"kv-ui\">Active\u003C\u002Fspan> FAQs are used.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Your business context\u003C\u002Fstrong> — a short description of your business that the assistant keeps in\nmind for every answer. It covers the questions no FAQ does. See\n\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fbusiness-context\">Business context\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Your catalog\u003C\u002Fstrong> — products and services with prices, if you sell something. They live under\n\u003Cspan class=\"kv-ui\">Catalog\u003C\u002Fspan>, not here. See \u003Ca href=\"\u002Fhelp\u002Fcatalog\">Your catalog\u003C\u002Fa>.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>If none of these covers the question, the assistant \u003Ca href=\"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer#unknown\">says it is not\nsure\u003C\u002Fa> and offers your contact details — it\nnever makes up prices, opening hours or policies. The question then appears under\n\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fmissing-answers#missing\">\u003Cspan class=\"kv-ui\">Missing answers\u003C\u002Fspan>\u003C\u002Fa>, so you know which\nFAQ to write next.\u003C\u002Fp>\n\u003Cp>The assistant always replies in the visitor's language and in the \u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fbehavior#tone\">tone\u003C\u002Fa>\nyou chose for the widget, so it uses your answer as a source of facts rather than pasting it word\nfor word.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--note\">\u003Cp class=\"kv-callout-label\">Note\u003C\u002Fp>\u003Cp>Knowledge has no Publish button. An FAQ you set to \u003Cspan class=\"kv-ui\">Active\u003C\u002Fspan> is used as\nsoon as it is indexed, usually within a few minutes, and a change to your business context\napplies to the very next question. Only the widget's own settings go through a draft and a\npublish.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"the-screen-at-a-glance\">The screen at a glance\u003Ca class=\"kv-anchor\" href=\"#the-screen-at-a-glance\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>The buttons at the top\u003C\u002Fstrong> — \u003Cspan class=\"kv-ui\">Export CSV\u003C\u002Fspan> downloads your FAQs as a spreadsheet\nfile, and \u003Cspan class=\"kv-ui\">Add knowledge\u003C\u002Fspan> opens every way to add knowledge.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>The \u003Cspan class=\"kv-ui\">Business context\u003C\u002Fspan> strip\u003C\u002Fstrong> — the start of your business description, with a\nbutton to edit it.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>The FAQ list\u003C\u002Fstrong> — a search box, filters and one row per FAQ. See\n\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Ffaqs\">Write and manage FAQs\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>The right column\u003C\u002Fstrong> — \u003Cspan class=\"kv-ui\">Knowledge health\u003C\u002Fspan>, how much of your knowledge is ready to use,\nand \u003Cspan class=\"kv-ui\">Missing answers\u003C\u002Fspan>, the questions visitors asked that you have no answer\nfor yet. See \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fmissing-answers\">Missing answers and knowledge health\u003C\u002Fa>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"add\">Ways to add knowledge\u003Ca class=\"kv-anchor\" href=\"#add\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Fadd-menu.webp\" alt=\"The Add knowledge menu at the top of the screen\" width=\"1600\" height=\"282\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The Add knowledge menu at the top of the screen\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Everything starts from \u003Cspan class=\"kv-ui\">Add knowledge\u003C\u002Fspan>:\u003C\u002Fp>\n\u003Cdiv class=\"kv-doc-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Menu item\u003C\u002Fth>\n\u003Cth>Best for\u003C\u002Fth>\n\u003Cth>Read more\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Add FAQ\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>one question at a time\u003C\u002Ftd>\n\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Ffaqs#add\">Write and manage FAQs\u003C\u002Fa>\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Import from website\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>a first set of FAQs from your website, in a minute\u003C\u002Ftd>\n\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fwebsite-import\">Import FAQs from your website\u003C\u002Fa>\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Bulk upload\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>an FAQ list you already keep in a spreadsheet\u003C\u002Ftd>\n\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fcsv\">Upload and export as CSV\u003C\u002Fa>\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Manage sources\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>seeing where your FAQs came from\u003C\u002Ftd>\n\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fsources\">Sources\u003C\u002Fa>\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Ch2 id=\"statuses\">FAQ statuses\u003Ca class=\"kv-anchor\" href=\"#statuses\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Every FAQ has one of three statuses:\u003C\u002Fp>\n\u003Cdiv class=\"kv-doc-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Status\u003C\u002Fth>\n\u003Cth>What the assistant does\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Active\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>Uses it to answer visitors.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Draft\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>Ignores it. For an answer you are still writing or want someone to check.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">Disabled\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>Ignores it and greys it out in the list. For an answer that is not true right now — a seasonal offer, a paused service — that you want to bring back later.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Cdiv class=\"kv-callout kv-callout--warning\">\u003Cp class=\"kv-callout-label\">Heads up\u003C\u002Fp>\u003Cp>An FAQ you add by hand, and every row of a CSV upload, starts as\n\u003Cspan class=\"kv-ui\">Draft\u003C\u002Fspan> unless you pick another status. The assistant never uses a draft,\nso remember to set your FAQs to \u003Cspan class=\"kv-ui\">Active\u003C\u002Fspan>. FAQs imported from your website\nare the exception: they go live straight away.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"first-steps\">Your first half hour\u003Ca class=\"kv-anchor\" href=\"#first-steps\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Col>\n\u003Cli>\u003Cstrong>Import from your website.\u003C\u002Fstrong> Konvuno suggests FAQs from your pages; tick the right ones. No\nwebsite? Write your ten most common questions by hand instead.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Review your business context.\u003C\u002Fstrong> A website scan drafts one for you — open it, read it and\nclick \u003Cspan class=\"kv-ui\">Use new version\u003C\u002Fspan> if it is right.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Fill the gaps.\u003C\u002Fstrong> Add the questions you hear every week that the scan did not find: prices,\nopening hours, delivery, booking, payment.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Test.\u003C\u002Fstrong> Ask the assistant your questions in the widget's\n\u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fpreview-and-test#test\">test mode\u003C\u002Fa> and fix any answer that comes out wrong.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Come back in a week.\u003C\u002Fstrong> Look at \u003Cspan class=\"kv-ui\">Missing answers\u003C\u002Fspan> and turn the most-asked\nquestions into FAQs.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch2 id=\"who-can-do-what\">Who can do what\u003Ca class=\"kv-anchor\" href=\"#who-can-do-what\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Owners and members can do everything on this screen: add, edit and delete FAQs, scan the website,\nupload and export files, edit the business context and remove sources. If several people look\nafter your knowledge, agree who checks new answers before they go live.\u003C\u002Fp>\n\u003Cp>The only thing on this screen that depends on your plan is the website scan — without a\nsubscription you get a few free scans. See \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fwebsite-import#free-scans\">Free scans without a plan\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A restaurant\u003C\u002Fstrong> writes FAQs for opening hours, vegan and gluten-free options, parking and\ngroup bookings, and puts "we are a family-run Italian restaurant" in its business context.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A dental clinic\u003C\u002Fstrong> scans its website, then adds FAQs for what a first visit costs and whether\nit accepts new patients.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A software company\u003C\u002Fstrong> uploads its existing help-desk FAQ as a CSV and keeps answers about\nupcoming features as drafts until they ship.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A wedding photographer\u003C\u002Fstrong> disables the "Do you have dates free in June?" FAQ once the season\nis fully booked, and sets it active again in autumn.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,313,316,319,322,325],{"id":310,"text":311,"depth":312},"answers","What the assistant answers from",2,{"id":314,"text":315,"depth":312},"the-screen-at-a-glance","The screen at a glance",{"id":317,"text":318,"depth":312},"add","Ways to add knowledge",{"id":320,"text":321,"depth":312},"statuses","FAQ statuses",{"id":323,"text":324,"depth":312},"first-steps","Your first half hour",{"id":326,"text":327,"depth":312},"who-can-do-what","Who can do what",1791776017440]