[{"data":1,"prerenderedAt":322},["ShallowReactive",2],{"help-en-knowledge\u002Fbusiness-context":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":55,"section":33,"slug":305,"title":56,"nav":56,"description":57,"order":306,"html":307,"toc":308},"business-context",4,"\u003Cp>FAQs answer specific questions. The business context gives the assistant the bigger picture: what\nyou do, who you do it for, what you offer and the rules you work by. The assistant reads it before\nevery answer, so it can handle questions no FAQ covers — "what exactly do you do?", "do you work\nwith small companies?", "are you the right place for…?".\u003C\u002Fp>\n\u003Ch2 id=\"strip\">Where to find it\u003Ca class=\"kv-anchor\" href=\"#strip\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>The \u003Cspan class=\"kv-ui\">Business context\u003C\u002Fspan> strip sits at the top of the \u003Cspan class=\"kv-ui\">Knowledge\u003C\u002Fspan> screen, above\nyour FAQs. It appears once you have at least one FAQ — or, before that, as soon as a\n\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fwebsite-import\">website scan\u003C\u002Fa> has written a business context for you to review.\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Fcontext-strip.webp\" alt=\"The business context strip\" width=\"1600\" height=\"105\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The business context strip\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>It shows the beginning of the text and an \u003Cspan class=\"kv-ui\">Edit\u003C\u002Fspan> button. With no context at\nall, it says: Not set — the assistant only knows your FAQs and your catalog.\u003C\u002Fp>\n\u003Ch2 id=\"what\">What to write\u003Ca class=\"kv-anchor\" href=\"#what\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>A few short, labelled paragraphs work best. Cover what applies to you:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>About\u003C\u002Fstrong> — what your business is and does, where, and for whom.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Products or services\u003C\u002Fstrong> — the main ones, with prices or price ranges if you share them.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Hours and area\u003C\u002Fstrong> — when you are open, where you deliver or work.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Policies\u003C\u002Fstrong> — returns, cancellations, guarantees, payment.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Contact\u003C\u002Fstrong> — how customers reach you.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>For example, a physiotherapy practice might write:\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>About: physiotherapy practice in the city centre with two therapists, for adults and teenagers.\u003C\u002Fp>\n\u003Cp>Services: sports injuries, back and neck pain, rehabilitation after surgery. First visit 60\nminutes, follow-ups 30 minutes.\u003C\u002Fp>\n\u003Cp>Policies: appointments can be moved free of charge up to 24 hours before. We do not bill health\ninsurers directly.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>You have up to 4,000 characters.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--warning\">\u003Cp class=\"kv-callout-label\">Heads up\u003C\u002Fp>\u003Cp>The assistant treats everything here as approved knowledge it may tell any visitor. Leave out\ninternal notes and anything confidential, and keep it up to date — an old price here is repeated\njust as confidently as a correct one. If an FAQ and the context disagree, fix whichever is wrong.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"edit\">Edit or clear it\u003Ca class=\"kv-anchor\" href=\"#edit\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot kv-shot--narrow\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Fcontext-editor.webp\" alt=\"Editing the business context\" width=\"920\" height=\"856\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>Editing the business context\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Col>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Edit\u003C\u002Fspan> on the strip.\u003C\u002Fli>\n\u003Cli>Change the text.\u003C\u002Fli>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Save context\u003C\u002Fspan>. The button becomes available once you have changed\nsomething.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>The new text applies to the very next question a visitor asks.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"kv-ui\">Clear\u003C\u002Fspan> removes the business context completely, so the assistant knows only\nyour FAQs and your catalog. It happens at once, without asking — copy the text somewhere first if\nyou might want it back. A later website scan can offer you a new one to review.\u003C\u002Fp>\n\u003Ch2 id=\"new-version\">Review a new version after a scan\u003Ca class=\"kv-anchor\" href=\"#new-version\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Every \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fwebsite-import\">website scan\u003C\u002Fa> writes a fresh business context from your\npages. It never replaces yours by itself — including the very first one. Instead, the strip shows\na \u003Cspan class=\"kv-ui\">Review new version\u003C\u002Fspan> button:\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Fcontext-draft-strip.webp\" alt=\"The strip with a new version waiting\" width=\"1600\" height=\"105\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The strip with a new version waiting\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Click it to see both versions, one above the other:\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot kv-shot--narrow\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Fcontext-compare.webp\" alt=\"Your current version and the new one from the scan\" width=\"920\" height=\"1092\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>Your current version and the new one from the scan\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cspan class=\"kv-ui\">Use new version\u003C\u002Fspan> replaces your text with the new one. It is live straight away.\u003C\u002Fli>\n\u003Cli>\u003Cspan class=\"kv-ui\">Keep my version\u003C\u002Fspan> throws the new version away and leaves yours as it was.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>You can also decide on the scan's own results: the \u003Cstrong>\u003Cspan class=\"kv-ui\">Business context\u003C\u002Fspan>\u003C\u002Fstrong> card under the\n\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fwebsite-import#review\">suggested FAQs\u003C\u002Fa> shows the same draft, with\n\u003Cspan class=\"kv-ui\">Use this description\u003C\u002Fspan> and \u003Cspan class=\"kv-ui\">Edit first\u003C\u002Fspan>.\u003C\u002Fp>\n\u003Cp>Want parts of both? Copy the lines you want from \u003Cstrong>\u003Cspan class=\"kv-ui\">New from analysis\u003C\u002Fspan>\u003C\u002Fstrong>, click\n\u003Cspan class=\"kv-ui\">Keep my version\u003C\u002Fspan>, then \u003Cspan class=\"kv-ui\">Edit\u003C\u002Fspan> and paste them in where they\nbelong.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--tip\">\u003Cp class=\"kv-callout-label\">Tip\u003C\u002Fp>\u003Cp>Always read a new version before you use it. Konvuno writes it only from what your pages say,\nbut pages can be out of date — or carry text that was never meant for customers, such as a\nforgotten test page.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A law firm\u003C\u002Fstrong> lists its practice areas and adds "we do not handle criminal cases", so the\nassistant can tell visitors up front.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A restaurant\u003C\u002Fstrong> writes that it is family-run, seats 40, has a garden terrace and takes\nbookings for groups of up to 12.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A software company\u003C\u002Fstrong> describes each of its plans in one line and keeps the exact prices in\nits FAQs, where they are easier to update.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A cleaning company\u003C\u002Fstrong> names the neighbourhoods it covers, so "do you come to…?" gets a clear\nyes or no.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,313,316,319],{"id":310,"text":311,"depth":312},"strip","Where to find it",2,{"id":314,"text":315,"depth":312},"what","What to write",{"id":317,"text":318,"depth":312},"edit","Edit or clear it",{"id":320,"text":321,"depth":312},"new-version","Review a new version after a scan",1791776018054]