[{"data":1,"prerenderedAt":325},["ShallowReactive",2],{"help-en-knowledge\u002Fcsv":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":50,"section":33,"slug":305,"title":51,"nav":52,"description":53,"order":306,"html":307,"toc":308},"csv",3,"\u003Cp>If your questions and answers already live in a spreadsheet, you do not have to type them again.\nSave the sheet as a CSV file and upload it. The same format works the other way round: export\nyour FAQs, edit them in Excel, Numbers or Google Sheets, and bring them back.\u003C\u002Fp>\n\u003Ch2 id=\"template\">Prepare your file\u003Ca class=\"kv-anchor\" href=\"#template\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>One row per FAQ, with a first row that names the columns:\u003C\u002Fp>\n\u003Cdiv class=\"kv-doc-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Column\u003C\u002Fth>\n\u003Cth align=\"center\">Required\u003C\u002Fth>\n\u003Cth>What goes in it\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\u003Ctr>\n\u003Ctd>\u003Ccode>question\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd align=\"center\">Yes\u003C\u002Ftd>\n\u003Ctd>The question, the way a customer would ask it.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Ccode>answer\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd align=\"center\">Yes\u003C\u002Ftd>\n\u003Ctd>The answer.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Ccode>category\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd align=\"center\">No\u003C\u002Ftd>\n\u003Ctd>A label for your own sorting, such as \u003Ccode>Delivery\u003C\u002Fcode>.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Ccode>language\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd align=\"center\">No\u003C\u002Ftd>\n\u003Ctd>A two-letter code: \u003Ccode>en\u003C\u002Fcode>, \u003Ccode>sr\u003C\u002Fcode>, \u003Ccode>hr\u003C\u002Fcode>, \u003Ccode>de\u003C\u002Fcode>, \u003Ccode>es\u003C\u002Fcode>, \u003Ccode>fr\u003C\u002Fcode> or \u003Ccode>it\u003C\u002Fcode>. Leave it empty to use the default language you pick when uploading.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Cp>For example:\u003C\u002Fp>\n\u003Cpre>\u003Ccode class=\"language-csv\">question,answer,category,language\nDo you deliver on weekends?,"Yes, on Saturdays between 9:00 and 14:00.",Delivery,en\nCan I pay by invoice?,"Yes, for business customers.",Payments,en\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Cp>Good to know:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>The columns can be in any order, and they may have other names — Konvuno recognises \u003Ccode>question\u003C\u002Fcode>\nand \u003Ccode>answer\u003C\u002Fcode> in English and in the dashboard's other languages, and you can match any column by\nhand while uploading.\u003C\u002Fli>\n\u003Cli>Commas, semicolons and tabs between the columns all work, so a file from any spreadsheet program\nis fine.\u003C\u002Fli>\n\u003Cli>An answer that contains a comma must sit in quotes, as in the example. Spreadsheet programs do\nthis for you when they save the file.\u003C\u002Fli>\n\u003Cli>Save the file as \u003Cstrong>CSV UTF-8\u003C\u002Fstrong> (Excel lists it under that name). Otherwise letters such as č, ß\nor é, and the € sign, can arrive garbled.\u003C\u002Fli>\n\u003Cli>The language can also be written out or as a longer code — \u003Ccode>Croatian\u003C\u002Fcode>, \u003Ccode>Deutsch\u003C\u002Fcode>, \u003Ccode>sr-Latn\u003C\u002Fcode>\nall work. A value Konvuno does not recognise gets the default language you pick when uploading.\nThe language is only a label and does not change the answers.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"upload\">Upload the file\u003Ca class=\"kv-anchor\" href=\"#upload\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Col>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Add knowledge\u003C\u002Fspan> → \u003Cspan class=\"kv-ui\">Bulk upload\u003C\u002Fspan>.\u003C\u002Fli>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Choose a CSV file\u003C\u002Fspan> and pick your file — or open\n\u003Cspan class=\"kv-ui\">Or paste CSV text\u003C\u002Fspan> and paste the rows straight from your spreadsheet.\u003C\u002Fli>\n\u003Cli>Check \u003Cstrong>\u003Cspan class=\"kv-ui\">Map columns\u003C\u002Fspan>\u003C\u002Fstrong>. Konvuno matches the columns by name; for any it\ncould not match, pick the right column yourself. \u003Cspan class=\"kv-ui\">Question\u003C\u002Fspan> and\n\u003Cspan class=\"kv-ui\">Answer\u003C\u002Fspan> are required.\u003C\u002Fli>\n\u003Cli>Choose \u003Cstrong>\u003Cspan class=\"kv-ui\">Import as\u003C\u002Fspan>\u003C\u002Fstrong> — the status every uploaded FAQ gets. It starts on\n\u003Cspan class=\"kv-ui\">Draft\u003C\u002Fspan>; pick \u003Cspan class=\"kv-ui\">Active\u003C\u002Fspan> if the answers are ready to\nuse.\u003C\u002Fli>\n\u003Cli>Choose the \u003Cstrong>\u003Cspan class=\"kv-ui\">Default language\u003C\u002Fspan>\u003C\u002Fstrong> for rows without a language, or with one\nKonvuno does not recognise. It starts on your dashboard's language.\u003C\u002Fli>\n\u003Cli>Check the preview. It shows how many rows are ready and how many will be skipped, with the\nreason for each skipped row — usually an empty question or answer.\u003C\u002Fli>\n\u003Cli>Click the \u003Cstrong>Import\u003C\u002Fstrong> button — it shows how many FAQs will be added.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>\u003Cfigure class=\"kv-shot kv-shot--narrow\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Fcsv-upload.webp\" alt=\"A pasted CSV, with the columns matched and a preview of the rows\" width=\"1120\" height=\"2060\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>A pasted CSV, with the columns matched and a preview of the rows\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Skipped rows are simply left out. Fix them in your file and upload just those rows again.\u003C\u002Fp>\n\u003Ch2 id=\"existing\">FAQs you already have\u003Ca class=\"kv-anchor\" href=\"#existing\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Konvuno compares each row with the FAQs you already have, by its question and language. Capital\nletters and extra spaces do not count, so \u003Ccode>Do you ship abroad?\u003C\u002Fcode> and \u003Ccode>do you ship  abroad?\u003C\u002Fcode> are the\nsame question.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A new question\u003C\u002Fstrong> becomes a new FAQ with the status you chose in\n\u003Cspan class=\"kv-ui\">Import as\u003C\u002Fspan>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A question you already have\u003C\u002Fstrong> updates that FAQ's answer and category from the file. Its status\nstays as it was, so a live FAQ stays live.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A row that matches an FAQ exactly\u003C\u002Fstrong> is left alone, and so is a question that appears a second\ntime in the same file.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Uploading the same file twice therefore changes nothing the second time. When the file had\nquestions you already have, the message after the upload says how many FAQs were added, updated\nand left unchanged.\u003C\u002Fp>\n\u003Cp>Every upload that adds new FAQs becomes one \u003Cspan class=\"kv-ui\">CSV import\u003C\u002Fspan> source, named\nafter the file, so you can find, filter or remove everything it brought in. FAQs it only updated\nkeep their original source. See \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fsources\">Sources\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>If an upload stops halfway — a lost connection, for example — the message tells you how many FAQs\nmade it. Upload the same file again: what already arrived is recognised and left alone.\u003C\u002Fp>\n\u003Ch2 id=\"export\">Export your FAQs\u003Ca class=\"kv-anchor\" href=\"#export\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Click \u003Cspan class=\"kv-ui\">Export CSV\u003C\u002Fspan> at the top of the \u003Cspan class=\"kv-ui\">Knowledge\u003C\u002Fspan> screen — it appears\nonce you have at least one FAQ. The file contains:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>the FAQs you ticked, if you ticked any;\u003C\u002Fli>\n\u003Cli>otherwise every FAQ in the list as it is filtered and searched right now — clear the search and\nfilters first to export everything.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>The file has the same four columns as the upload template — \u003Ccode>question\u003C\u002Fcode>, \u003Ccode>answer\u003C\u002Fcode>, \u003Ccode>category\u003C\u002Fcode> and\n\u003Ccode>language\u003C\u002Fcode> — and is named with today's date, such as \u003Ccode>faqs-2026-09-23.csv\u003C\u002Fcode>. The status is not\nincluded.\u003C\u002Fp>\n\u003Cp>The file opens with the right letters — č, ß, é, € — in Excel, Numbers and Google Sheets.\u003C\u002Fp>\n\u003Ch2 id=\"round-trip\">Edit many FAQs in a spreadsheet\u003Ca class=\"kv-anchor\" href=\"#round-trip\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Col>\n\u003Cli>Filter the list to the FAQs you want to change, and click \u003Cspan class=\"kv-ui\">Export CSV\u003C\u002Fspan>.\u003C\u002Fli>\n\u003Cli>Edit the answers and categories in your spreadsheet program, and save the file as CSV UTF-8.\u003C\u002Fli>\n\u003Cli>Upload the edited file. The FAQs you changed are updated in place; the rest are left alone.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Changing a \u003Cstrong>question\u003C\u002Fstrong> in the file makes it a different question: Konvuno adds it as a new FAQ\nand keeps the old one. To reword a question, edit that FAQ on the \u003Cspan class=\"kv-ui\">Knowledge\u003C\u002Fspan> screen\ninstead.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--note\">\u003Cp class=\"kv-callout-label\">Note\u003C\u002Fp>\u003Cp>To protect your spreadsheet from hidden formulas, an answer that begins with \u003Ccode>=\u003C\u002Fcode>, \u003Ccode>+\u003C\u002Fcode>, \u003Ccode>-\u003C\u002Fcode> or \u003Ccode>@\u003C\u002Fcode>\nis exported with an apostrophe in front, such as \u003Ccode>'+381 11 555 0142\u003C\u002Fcode>. You do not need to remove\nit: Konvuno drops that apostrophe again when you upload the file.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>An accounting firm\u003C\u002Fstrong> copies the 40 questions it keeps in a Word table into a spreadsheet and\nuploads them in one go.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>An online shop\u003C\u002Fstrong> selling in Austria and Italy writes its FAQs in German and Italian and marks\neach row \u003Ccode>de\u003C\u002Fcode> or \u003Ccode>it\u003C\u002Fcode>, so the list shows at a glance which language each answer is in.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A language school\u003C\u002Fstrong> exports its FAQs every term before changing prices, as a backup.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A marketing agency\u003C\u002Fstrong> that sets up assistants for clients keeps a starter CSV of common\nquestions and uploads it for each new client as drafts.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,313,316,319,322],{"id":310,"text":311,"depth":312},"template","Prepare your file",2,{"id":314,"text":315,"depth":312},"upload","Upload the file",{"id":317,"text":318,"depth":312},"existing","FAQs you already have",{"id":320,"text":321,"depth":312},"export","Export your FAQs",{"id":323,"text":324,"depth":312},"round-trip","Edit many FAQs in a spreadsheet",1791776018033]