[{"data":1,"prerenderedAt":337},["ShallowReactive",2],{"help-en-knowledge\u002Ffaqs":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":40,"section":33,"slug":305,"title":41,"nav":42,"description":43,"order":306,"html":307,"toc":308},"faqs",1,"\u003Cp>FAQs are the heart of your knowledge: each one is a question a customer might ask and the answer\nyou want them to get. This page covers writing them by hand and looking after the list. To add\nmany at once, see \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fwebsite-import\">Import FAQs from your website\u003C\u002Fa> or\n\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fcsv\">Upload and export as CSV\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"add\">Add an FAQ\u003Ca class=\"kv-anchor\" href=\"#add\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Col>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Add knowledge\u003C\u002Fspan>, then \u003Cspan class=\"kv-ui\">Add FAQ\u003C\u002Fspan>.\u003C\u002Fli>\n\u003Cli>Type the \u003Cstrong>\u003Cspan class=\"kv-ui\">Question\u003C\u002Fspan>\u003C\u002Fstrong> the way a customer would ask it.\u003C\u002Fli>\n\u003Cli>Write the \u003Cstrong>\u003Cspan class=\"kv-ui\">Answer\u003C\u002Fspan>\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Optionally fill in a \u003Cstrong>\u003Cspan class=\"kv-ui\">Category\u003C\u002Fspan>\u003C\u002Fstrong> and pick a\n\u003Cstrong>\u003Cspan class=\"kv-ui\">Language\u003C\u002Fspan>\u003C\u002Fstrong>.\nIt starts on the language your dashboard is in.\u003C\u002Fli>\n\u003Cli>Set \u003Cstrong>\u003Cspan class=\"kv-ui\">Status\u003C\u002Fspan>\u003C\u002Fstrong> to \u003Cspan class=\"kv-ui\">Active\u003C\u002Fspan> if the answer is\nready — the form starts on \u003Cspan class=\"kv-ui\">Draft\u003C\u002Fspan>.\u003C\u002Fli>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Add FAQ\u003C\u002Fspan>.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>\u003Cfigure class=\"kv-shot kv-shot--narrow\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Ffaq-edit.webp\" alt=\"The FAQ form, here editing an existing FAQ\" width=\"920\" height=\"1320\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The FAQ form, here editing an existing FAQ\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>What each field does:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Question\u003C\u002Fspan>\u003C\u002Fstrong> — one topic per FAQ. The assistant finds FAQs by\nmeaning, so you do not need to write every way of asking; "What are your opening hours?" also\ncatches "are you open on Saturday?".\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Answer\u003C\u002Fspan>\u003C\u002Fstrong> — the facts the assistant should give. It does not paste\nyour text word for word: it writes a reply in the visitor's language and your widget's tone,\nbased on what you wrote.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Category\u003C\u002Fspan>\u003C\u002Fstrong> — a label for your own sorting, such as "Delivery" or\n"Prices". Start typing and your existing categories are suggested. It does not change the\nanswers.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Language\u003C\u002Fspan>\u003C\u002Fstrong> — the language the FAQ is written in:\n\u003Cspan class=\"kv-ui\">English\u003C\u002Fspan>, \u003Cspan class=\"kv-ui\">Serbian\u003C\u002Fspan>, \u003Cspan class=\"kv-ui\">Croatian\u003C\u002Fspan>,\n\u003Cspan class=\"kv-ui\">German\u003C\u002Fspan>, \u003Cspan class=\"kv-ui\">Spanish\u003C\u002Fspan>, \u003Cspan class=\"kv-ui\">French\u003C\u002Fspan> or\n\u003Cspan class=\"kv-ui\">Italian\u003C\u002Fspan>. It is a label too: the assistant answers in the visitor's language\neither way.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Status\u003C\u002Fspan>\u003C\u002Fstrong> — \u003Cspan class=\"kv-ui\">Active\u003C\u002Fspan>,\n\u003Cspan class=\"kv-ui\">Draft\u003C\u002Fspan> or \u003Cspan class=\"kv-ui\">Disabled\u003C\u002Fspan>. See\n\u003Ca href=\"\u002Fhelp\u002Fknowledge#statuses\">FAQ statuses\u003C\u002Fa>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"tips\">Write answers the assistant can use\u003Ca class=\"kv-anchor\" href=\"#tips\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>One question per FAQ.\u003C\u002Fstrong> "Opening hours" and "parking" are two FAQs, not one.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Put the key fact first.\u003C\u002Fstrong> The assistant reads the first 1,500 characters of an answer —\nabout a page of text — and the editor tells you when an answer is longer. Split a big topic into\nseveral FAQs rather than writing one essay.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Be specific.\u003C\u002Fstrong> Days, times, prices, conditions, what is included. "Delivery is free over €50\nand takes 2–3 working days" helps; "we deliver fast" does not.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Write only what a customer may read.\u003C\u002Fstrong> Everything in an answer can end up in a visitor's chat\n— no internal notes, supplier prices or staff names you would not share.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"status\">Indexing: when the assistant can find an FAQ\u003Ca class=\"kv-anchor\" href=\"#status\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Ffaq-list.webp\" alt=\"The FAQ list: status badges with the indexing line underneath\" width=\"1600\" height=\"994\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The FAQ list: status badges with the indexing line underneath\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Before the assistant can find an FAQ by meaning, Konvuno indexes it. The small line under each\nstatus badge tells you where it stands:\u003C\u002Fp>\n\u003Cdiv class=\"kv-doc-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>You see\u003C\u002Fth>\n\u003Cth>What it means\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">indexed\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>Ready. The assistant finds this FAQ however the visitor phrases the question.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">embedding…\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>Being indexed — usually a few minutes after you add it or change its question or answer. Until then the assistant may miss it.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">failed\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>Indexing did not work. See below.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">not indexed\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>A draft. The assistant does not use it.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cspan class=\"kv-ui\">excluded\u003C\u002Fspan>\u003C\u002Ftd>\n\u003Ctd>Disabled. The assistant does not use it.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Cp>The list updates by itself while an FAQ is being indexed, so there is no need to reload the page.\u003C\u002Fp>\n\u003Cp>If an FAQ shows \u003Cspan class=\"kv-ui\">failed\u003C\u002Fspan>, you do not need to do anything straight\naway: Konvuno tries again by itself, first after an hour and then at longer intervals, for about two\ndays. If it still shows \u003Cspan class=\"kv-ui\">failed\u003C\u002Fspan> after that, open it, make a small\nchange to the question or answer — even a full stop — and click \u003Cspan class=\"kv-ui\">Save changes\u003C\u002Fspan>,\nwhich sends it for indexing again. If that fails too, use \u003Ca href=\"\u002Fhelp\u002Fmore\u002Fsupport\">\u003Cspan class=\"kv-ui\">Contact support\u003C\u002Fspan>\u003C\u002Fa>\nin the help menu.\u003C\u002Fp>\n\u003Ch2 id=\"view\">Read an FAQ\u003Ca class=\"kv-anchor\" href=\"#view\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot kv-shot--narrow\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Ffaq-view.webp\" alt=\"An FAQ opened for reading\" width=\"920\" height=\"1200\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>An FAQ opened for reading\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Each row shows the question and the start of its answer. Click a row to read the whole FAQ: the\nanswer, its status and indexing, category, language, where it came from — a scanned page or a file\n— and when it last changed. Click \u003Cspan class=\"kv-ui\">Edit\u003C\u002Fspan> there to change it, or\n\u003Cspan class=\"kv-ui\">Close\u003C\u002Fspan> to go back to the list. Reading an FAQ never changes it.\u003C\u002Fp>\n\u003Ch2 id=\"edit\">Edit an FAQ or change its status\u003Ca class=\"kv-anchor\" href=\"#edit\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Frow-menu.webp\" alt=\"The menu at the end of an FAQ row\" width=\"1600\" height=\"506\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The menu at the end of an FAQ row\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Click the \u003Cstrong>⋯\u003C\u002Fstrong> at the end of a row:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cspan class=\"kv-ui\">View\u003C\u002Fspan> opens the FAQ for reading, like a click on the row.\u003C\u002Fli>\n\u003Cli>\u003Cspan class=\"kv-ui\">Edit\u003C\u002Fspan> opens the form. Change what you need and click\n\u003Cspan class=\"kv-ui\">Save changes\u003C\u002Fspan>. Changing the question or the answer indexes the FAQ again.\u003C\u002Fli>\n\u003Cli>\u003Cspan class=\"kv-ui\">Set active\u003C\u002Fspan>, \u003Cspan class=\"kv-ui\">Move to draft\u003C\u002Fspan> and\n\u003Cspan class=\"kv-ui\">Disable\u003C\u002Fspan> change the status straight away, without opening the\nform. The menu only offers the statuses the FAQ does not already have.\u003C\u002Fli>\n\u003Cli>\u003Cspan class=\"kv-ui\">Delete\u003C\u002Fspan> removes the FAQ — see \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Ffaqs#delete\">Delete FAQs\u003C\u002Fa>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"stale\">Stale answers\u003Ca class=\"kv-anchor\" href=\"#stale\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Ffaq-stale.webp\" alt=\"Two FAQs marked stale\" width=\"1600\" height=\"335\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>Two FAQs marked stale\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>An \u003Cspan class=\"kv-ui\">Active\u003C\u002Fspan> FAQ that nobody has changed for 30 days gets a\n\u003Cspan class=\"kv-ui\">stale\u003C\u002Fspan> mark next to its date. Nothing happens to it — the assistant keeps\nusing it. The mark is a reminder to check that the answer is still true: prices change, opening\nhours change, offers end.\u003C\u002Fp>\n\u003Cp>If the answer is still right, open it and click \u003Cspan class=\"kv-ui\">Save changes\u003C\u002Fspan> without changing\nanything. The mark goes away and the 30 days start again.\u003C\u002Fp>\n\u003Ch2 id=\"find\">Find an FAQ\u003Ca class=\"kv-anchor\" href=\"#find\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>Search\u003C\u002Fstrong> looks through questions, answers and categories as you type.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Filters\u003C\u002Fstrong> narrow the list: \u003Cspan class=\"kv-ui\">All categories\u003C\u002Fspan>,\n\u003Cspan class=\"kv-ui\">All statuses\u003C\u002Fspan> and, once you have imported something,\n\u003Cspan class=\"kv-ui\">All sources\u003C\u002Fspan> (see \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fsources\">Sources\u003C\u002Fa>).\u003C\u002Fli>\n\u003Cli>\u003Cstrong>The counter\u003C\u002Fstrong> on the right shows how many FAQs match, out of how many you have.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>The newest changes are at the top. If your business has more than 1,000 FAQs, the list shows the\n1,000 most recently updated and says so above the list.\u003C\u002Fp>\n\u003Ch2 id=\"bulk\">Change or delete many at once\u003Ca class=\"kv-anchor\" href=\"#bulk\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Fbulk-actions.webp\" alt=\"Three FAQs selected, with the actions for them above the list\" width=\"1600\" height=\"957\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>Three FAQs selected, with the actions for them above the list\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Col>\n\u003Cli>Tick the box at the start of each FAQ you want — or the box in the header row to tick every FAQ\nin the list as it is filtered right now.\u003C\u002Fli>\n\u003Cli>A bar appears above the list with \u003Cspan class=\"kv-ui\">Activate\u003C\u002Fspan>,\n\u003Cspan class=\"kv-ui\">Disable\u003C\u002Fspan> and \u003Cspan class=\"kv-ui\">Delete\u003C\u002Fspan>.\u003C\u002Fli>\n\u003Cli>Click one. \u003Cspan class=\"kv-ui\">Clear\u003C\u002Fspan> unticks everything.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Changing the search or a filter unticks everything, so an action only ever reaches FAQs you can\nsee.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--tip\">\u003Cp class=\"kv-callout-label\">Tip\u003C\u002Fp>\u003Cp>To remove everything one upload or scan brought in, pick it in the\n\u003Cspan class=\"kv-ui\">All sources\u003C\u002Fspan> filter, tick the header box and click\n\u003Cspan class=\"kv-ui\">Delete\u003C\u002Fspan>.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"delete\">Delete FAQs\u003Ca class=\"kv-anchor\" href=\"#delete\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Click \u003Cstrong>⋯\u003C\u002Fstrong> → \u003Cspan class=\"kv-ui\">Delete\u003C\u002Fspan> on a row, or select several and use the bar above the\nlist. Konvuno asks you to confirm first.\u003C\u002Fp>\n\u003Cp>Deleting is permanent — there is no bin to restore from. If you might need an answer again, choose\n\u003Cspan class=\"kv-ui\">Disable\u003C\u002Fspan> instead, or\n\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fcsv#export\">export your FAQs\u003C\u002Fa> first as a backup.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A bakery\u003C\u002Fstrong> writes one FAQ per allergen question and uses the category "Allergens", so the\nwhole group is one filter away when a recipe changes.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A physiotherapy clinic\u003C\u002Fstrong> disables its "Are you open in August?" FAQ during the holidays and\nsets it active again in September.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A web agency\u003C\u002Fstrong> keeps new service descriptions as drafts until the partner signs them off,\nthen activates them all at once with a bulk action.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A car rental company\u003C\u002Fstrong> watches the stale marks every month, because its prices change with\nthe season.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,313,316,319,322,325,328,331,334],{"id":310,"text":311,"depth":312},"add","Add an FAQ",2,{"id":314,"text":315,"depth":312},"tips","Write answers the assistant can use",{"id":317,"text":318,"depth":312},"status","Indexing: when the assistant can find an FAQ",{"id":320,"text":321,"depth":312},"view","Read an FAQ",{"id":323,"text":324,"depth":312},"edit","Edit an FAQ or change its status",{"id":326,"text":327,"depth":312},"stale","Stale answers",{"id":329,"text":330,"depth":312},"find","Find an FAQ",{"id":332,"text":333,"depth":312},"bulk","Change or delete many at once",{"id":335,"text":336,"depth":312},"delete","Delete FAQs",1791776017798]