[{"data":1,"prerenderedAt":334},["ShallowReactive",2],{"help-en-knowledge\u002Fwebsite-import":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":45,"section":33,"slug":305,"title":46,"nav":47,"description":48,"order":306,"html":307,"toc":308},"website-import",2,"\u003Cp>The fastest way to a well-informed assistant is to let Konvuno read your website. It goes through\nyour public pages, writes questions and answers from what they say, and shows them to you as\nsuggestions. You tick the ones that are right, and they go live.\u003C\u002Fp>\n\u003Cp>A scan also drafts your \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fbusiness-context\">business context\u003C\u002Fa> — a short\ndescription of your business the assistant keeps in mind for every answer.\u003C\u002Fp>\n\u003Ch2 id=\"start\">Start a scan\u003Ca class=\"kv-anchor\" href=\"#start\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>A business with no FAQs yet sees an invitation to scan right on the \u003Cspan class=\"kv-ui\">Knowledge\u003C\u002Fspan> screen:\u003C\u002Fp>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Fhero.webp\" alt=\"The empty Knowledge screen of a new business\" width=\"1600\" height=\"453\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The empty Knowledge screen of a new business\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Otherwise, click \u003Cspan class=\"kv-ui\">Add knowledge\u003C\u002Fspan> → \u003Cspan class=\"kv-ui\">Import from website\u003C\u002Fspan>.\u003C\u002Fp>\n\u003Col>\n\u003Cli>Type your website's address, such as \u003Ccode>example.com\u003C\u002Fcode> — no need for \u003Ccode>https:\u002F\u002F\u003C\u002Fcode>.\u003C\u002Fli>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Analyze website\u003C\u002Fspan> (on the empty screen) or \u003Cspan class=\"kv-ui\">Analyze\u003C\u002Fspan>.\u003C\u002Fli>\n\u003Cli>Wait while Konvuno reads your site. Crawling up to 20 pages for business details and FAQ candidates. This can take a minute.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>You can leave the page while the scan runs — it carries on without you. While it reads,\n\u003Cspan class=\"kv-ui\">Knowledge\u003C\u002Fspan> in the sidebar shows a small spinner. When it is done, a message tells you,\nwith a \u003Cspan class=\"kv-ui\">Review\u003C\u002Fspan> button, and a dot stays on \u003Cspan class=\"kv-ui\">Knowledge\u003C\u002Fspan> until\nyou have looked at the results. Only one scan runs at a time.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--note\">\u003Cp class=\"kv-callout-label\">Note\u003C\u002Fp>\u003Cp>If you entered your website's address when you created your business, Konvuno started a scan\nright then and took you straight to it.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"review\">Review the suggestions\u003Ca class=\"kv-anchor\" href=\"#review\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fknowledge\u002Fwebsite-review.webp\" alt=\"Suggested FAQs from a website scan, ready to review\" width=\"1600\" height=\"1000\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>Suggested FAQs from a website scan, ready to review\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>The results show \u003Cspan class=\"kv-ui\">FAQ candidates\u003C\u002Fspan> on the left and\n\u003Cspan class=\"kv-ui\">What we found\u003C\u002Fspan> on the right.\u003C\u002Fp>\n\u003Col>\n\u003Cli>Every suggestion starts ticked. Click one — or \u003Cspan class=\"kv-ui\">Show full answer\u003C\u002Fspan> — to read the\nwhole answer, and untick those you do not want. \u003Cspan class=\"kv-ui\">Select all\u003C\u002Fspan> and\n\u003Cspan class=\"kv-ui\">Clear\u003C\u002Fspan> tick or untick them all.\u003C\u002Fli>\n\u003Cli>To correct a suggestion before it goes live, click \u003Cspan class=\"kv-ui\">Edit\u003C\u002Fspan> under it, change\nthe question or the answer, and click \u003Cspan class=\"kv-ui\">Save\u003C\u002Fspan>. It is marked\n\u003Cspan class=\"kv-ui\">Edited\u003C\u002Fspan>, and your version is the one that is added.\u003C\u002Fli>\n\u003Cli>The line under each suggestion also names the page it was written from; click it to open that\npage.\u003C\u002Fli>\n\u003Cli>A greyed-out suggestion marked \u003Cspan class=\"kv-ui\">added\u003C\u002Fspan> is already one of your FAQs,\nso it cannot be added twice.\u003C\u002Fli>\n\u003Cli>Click the \u003Cstrong>Add\u003C\u002Fstrong> button — it shows how many suggestions you ticked.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>You are taken back to your FAQ list, where the new FAQs are waiting. The message says whether they\nare answering visitors already, or will once your widget is published.\u003C\u002Fp>\n\u003Cp>What an imported FAQ looks like:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>It is \u003Cspan class=\"kv-ui\">Active\u003C\u002Fspan> straight away — your ticks are the review, so read the\nanswers before you add them. You can edit or disable any of them afterwards.\u003C\u002Fli>\n\u003Cli>It has no category, and it is labelled with the language your website declares for its pages.\nA site that declares none gets your dashboard language. Neither changes the answers; edit them\nif you like a tidy list.\u003C\u002Fli>\n\u003Cli>It belongs to a \u003Cspan class=\"kv-ui\">Website\u003C\u002Fspan> source named after your address. Scan the\nsame address again and the new FAQs join that source instead of starting a second one. See\n\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fsources\">Sources\u003C\u002Fa>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cdiv class=\"kv-callout kv-callout--tip\">\u003Cp class=\"kv-callout-label\">Tip\u003C\u002Fp>\u003Cp>Konvuno writes the answers only from what your pages say — but your pages may be out of date. If\na suggestion has an old price or old opening hours, correct it with \u003Cspan class=\"kv-ui\">Edit\u003C\u002Fspan>\nbefore you add it, or leave it out and write that FAQ yourself.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Cp>\u003Cstrong>\u003Cspan class=\"kv-ui\">What we found\u003C\u002Fspan>\u003C\u002Fstrong> lists the business name, description, email addresses and\nphone numbers Konvuno found, plus the most useful pages under \u003Cspan class=\"kv-ui\">Key pages\u003C\u002Fspan>.\nIf your \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbusiness-profile#contact-details\">business profile\u003C\u002Fa> has no support email or\nphone yet, \u003Cspan class=\"kv-ui\">Add to business profile\u003C\u002Fspan> saves the first ones found there — the assistant\ngives visitors the contact details in your profile. Nothing already in your profile is replaced.\nTo also show them as buttons in the chat, add them to the widget's\n\u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fbehavior#contact\">contact options\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"what-it-reads\">What the scan reads\u003Ca class=\"kv-anchor\" href=\"#what-it-reads\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>The scan starts at the address you enter and follows links to other pages of the same website,\nlooking first at pages such as "about", "services", "prices", "contact" and "FAQ" — named in any\nof the dashboard's languages, so \u003Ccode>cjenik\u003C\u002Fcode>, \u003Ccode>ueber-uns\u003C\u002Fcode> or \u003Ccode>chi-siamo\u003C\u002Fcode> count too. It cannot read:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>pages that need a login, such as a customer account;\u003C\u002Fli>\n\u003Cli>other websites and subdomains — if your prices are on \u003Ccode>shop.example.com\u003C\u002Fcode>, scan that address\nseparately;\u003C\u002Fli>\n\u003Cli>text inside images or PDF files, such as a menu or a price list uploaded as a PDF;\u003C\u002Fli>\n\u003Cli>text that only appears after the page has loaded in the browser. Some website builders work\nthis way, and a scan of such a site finds little or nothing.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>If a scan finds few suggestions, add the rest \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Ffaqs#add\">by hand\u003C\u002Fa> or\n\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fcsv\">from a spreadsheet\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"context\">Your business context\u003Ca class=\"kv-anchor\" href=\"#context\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Every scan also writes a new business context. It never replaces yours on its own: a\n\u003Cstrong>\u003Cspan class=\"kv-ui\">Business context\u003C\u002Fspan>\u003C\u002Fstrong> card under the suggestions shows the draft.\n\u003Cspan class=\"kv-ui\">Use this description\u003C\u002Fspan> switches it on, and \u003Cspan class=\"kv-ui\">Edit first\u003C\u002Fspan> opens it\nin the editor. If you already have one, \u003Cspan class=\"kv-ui\">Compare with yours\u003C\u002Fspan> shows both. The same\ndraft also waits behind the \u003Cspan class=\"kv-ui\">Review new version\u003C\u002Fspan> button above your FAQ list. See\n\u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fbusiness-context#new-version\">Review a new version after a scan\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"rescan\">Scan again\u003Ca class=\"kv-anchor\" href=\"#rescan\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>After you change your website, click \u003Cspan class=\"kv-ui\">Re-analyze\u003C\u002Fspan> to scan it again. The new\nresults replace the previous suggestions, and anything you already added is marked\n\u003Cspan class=\"kv-ui\">added\u003C\u002Fspan>. Every scan counts as a scan, whether it finds anything or not.\u003C\u002Fp>\n\u003Ch2 id=\"free-scans\">Free scans without a plan\u003Ca class=\"kv-anchor\" href=\"#free-scans\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Without a subscription, your business can run three scans for free. The page shows how many are\nleft, such as "2 of 3 free scans left". A scan that\nfails counts too, because the work was done — except one that stopped before it finished (see\n\u003Ca href=\"#timed-out\">below\u003C\u002Fa>). When they are used up, the page says:\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>You've used all your free website scans. Upgrade your plan to scan again.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>With a \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbilling#subscribe\">subscription\u003C\u002Fa> you can scan again whenever your website\nchanges. There is a daily limit that normal use never reaches; if you do reach it, the page says\n"You've reached the daily limit for website scans. Please try again tomorrow." See \u003Ca href=\"\u002F#pricing\">pricing\u003C\u002Fa> for the plans.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--tip\">\u003Cp class=\"kv-callout-label\">Tip\u003C\u002Fp>\u003Cp>Konvuno checks that what you typed looks like a website address, but it cannot tell whether it\nis \u003Cstrong>your\u003C\u002Fstrong> website. Check the spelling before you click — scanning someone else's site by\nmistake still uses a scan. When a scan cannot start, the message says why — a scan is already\nrunning ("A scan is already running for this business. Wait for it to finish."), scans are paused for a moment, or the\naddress cannot be scanned. Nothing was scanned and nothing was used.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"failed\">When a scan fails\u003Ca class=\"kv-anchor\" href=\"#failed\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>If the scan could not finish, you see \u003Cspan class=\"kv-ui\">Analysis failed\u003C\u002Fspan> with the reason:\u003C\u002Fp>\n\u003Cdiv class=\"kv-doc-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>The reason says\u003C\u002Fth>\n\u003Cth>What to do\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\u003Ctr>\n\u003Ctd>the website could not be reached\u003C\u002Ftd>\n\u003Ctd>Check the address for typos and open it in your browser to make sure the site is online.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>the website took too long to respond\u003C\u002Ftd>\n\u003Ctd>Try again later — your site may be slow or busy right now.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>the link is not a web page\u003C\u002Ftd>\n\u003Ctd>Enter your homepage address rather than a link to a file or a download.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>the website redirected too many times\u003C\u002Ftd>\n\u003Ctd>Open your site in the browser and copy the exact address it ends up on.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>the address cannot be scanned\u003C\u002Ftd>\n\u003Ctd>Only public websites starting with \u003Ccode>http:\u002F\u002F\u003C\u002Fcode> or \u003Ccode>https:\u002F\u002F\u003C\u002Fcode> can be scanned.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>the website returned an error, with a number\u003C\u002Ftd>\n\u003Ctd>The page is missing (404) or blocked (403). A security service or firewall on your site may be blocking the scan — ask whoever runs your website, or add your FAQs from a spreadsheet instead.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Ch3 id=\"timed-out\">The analysis did not finish\u003Ca class=\"kv-anchor\" href=\"#timed-out\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>\u003Cspan class=\"kv-ui\">Analysis didn't finish\u003C\u002Fspan> means the scan stopped without finishing. A slow website does\nnot cause it: Konvuno waits for as long as a scan can run, which is half an hour. Click\n\u003Cspan class=\"kv-ui\">Try again\u003C\u002Fspan> to start a new scan.\u003C\u002Fp>\n\u003Cp>A scan that stopped this way does not use up a free scan. The new try counts as one scan, like any\nother.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A dental clinic\u003C\u002Fstrong> scans its website and gets FAQs from its services and prices pages in a\nminute, then adds "Do you accept new patients?" by hand.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A restaurant\u003C\u002Fstrong> whose menu is a PDF gets only a few suggestions, so it types its dishes and\nallergens into a spreadsheet and uploads that instead.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A software company\u003C\u002Fstrong> scans \u003Ccode>example.com\u003C\u002Fcode> and then its help centre on \u003Ccode>help.example.com\u003C\u002Fcode>\nseparately.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A hair salon\u003C\u002Fstrong> unticks the suggestions with last year's prices and writes those FAQs again\nwith the new ones.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,312,315,318,321,324,327,330],{"id":310,"text":311,"depth":306},"start","Start a scan",{"id":313,"text":314,"depth":306},"review","Review the suggestions",{"id":316,"text":317,"depth":306},"what-it-reads","What the scan reads",{"id":319,"text":320,"depth":306},"context","Your business context",{"id":322,"text":323,"depth":306},"rescan","Scan again",{"id":325,"text":326,"depth":306},"free-scans","Free scans without a plan",{"id":328,"text":329,"depth":306},"failed","When a scan fails",{"id":331,"text":332,"depth":333},"timed-out","The analysis did not finish",3,1791776017815]