# Clinic mode

> What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.

What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.

Visitors to a clinic's website may be patients. What they type into a chat can be about their health, and that is information a clinic must be especially careful with. **Clinic mode** is a setting for doctors, dentists, physiotherapists and other health practices that keeps such information out of the chat altogether.

There is no switch for it in the dashboard: Konvuno turns it on for you. If your business is a clinic, [write to us](https://konvuno.com/help/more/support) and we set it up.

## What your visitors see

- **Four topics instead of a text box.** The chat offers Opening hours, Location, Services and Appointment contact. A visitor picks one and the assistant answers it; they cannot type their own message, so they cannot describe symptoms.
- **No contact form and no hand-off.** The assistant gives your opening hours, address, services and how to book, and points to the contact channels you already have — your phone, email or booking page. Your [suggested questions](https://konvuno.com/help/widget/behavior) are not shown.
- **A different notice** at the top of the chat: it says the chat gives general clinic information only, asks for no patient details or medical advice, and is deleted after 30 days.

The assistant never diagnoses, recommends a treatment or asks for patient details, whatever your [custom instructions](https://konvuno.com/help/widget/behavior) say.

## What changes for you

- **Conversations are deleted after 30 days** instead of 90. See [How long Konvuno keeps your data](https://konvuno.com/help/settings/data#retention).
- **No leads come from the chat**, because there is no contact form.
- On Overview, the comparison with the period before is shown on 7d only — longer periods reach back past the 30 days. See [Compare with the period before](https://konvuno.com/help/overview#comparison).
- The widget previews on the Widget screen show the clinic version, so what you see is what your visitors get.

Everything else — your FAQs, your business context, the widget's look — works as usual, and gives the assistant what it needs to answer the four topics well.

How other businesses use it

- **A dental practice** fills its FAQs with opening hours, parking and how to book a check-up; the chat answers those, and every appointment goes through its phone line.
- **A physiotherapy clinic** lists its treatments in the business context, so "Services" gives a full answer without anyone describing an injury in the chat.

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Canonical: https://konvuno.com/help/more/clinic-mode
Index: https://konvuno.com/llms.txt