[{"data":1,"prerenderedAt":408},["ShallowReactive",2],{"help-en-more\u002Fglossary":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":301,"section":276,"slug":305,"title":302,"nav":302,"description":303,"order":306,"html":307,"toc":308},"glossary",5,"\u003Cp>The words you meet in the dashboard and in this help center, grouped by topic. Where a word is\nalso a label on screen, it is shown the way the dashboard writes it.\u003C\u002Fp>\n\u003Ch2 id=\"team\">Your business and your team\u003Ca class=\"kv-anchor\" href=\"#team\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Ch3 id=\"business\">Business\u003Ca class=\"kv-anchor\" href=\"#business\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>Your workspace in Konvuno. A business has its own knowledge, catalog, widget, conversations,\nleads, team and subscription, and shares nothing with any other business. One sign-in can run\nseveral. See \u003Ca href=\"\u002Fhelp\u002Fmore\u002Fbusinesses\">Several businesses\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"owner\">Owner\u003Ca class=\"kv-anchor\" href=\"#owner\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>\u003Cspan class=\"kv-ui\">Owner\u003C\u002Fspan> — the person who created the business, or whom another owner\nmade an owner. Owners can do everything, including what members cannot: publish or take the\nwidget offline, manage the subscription, invite and remove people, connect an online store, and\nrename, export or delete the business. A business always keeps at least one owner.\u003C\u002Fp>\n\u003Ch3 id=\"member\">Member\u003Ca class=\"kv-anchor\" href=\"#member\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>\u003Cspan class=\"kv-ui\">Member\u003C\u002Fspan> — a teammate an owner invited. Members do the everyday work:\nFAQs, the catalog, widget settings, conversations and leads. See\n\u003Ca href=\"\u002Fhelp\u002Fgetting-started#roles\">Owners and members\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"invitation\">Invitation\u003Ca class=\"kv-anchor\" href=\"#invitation\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>An email an owner sends from \u003Cspan class=\"kv-ui\">Settings\u003C\u002Fspan> → \u003Cspan class=\"kv-ui\">Members & access\u003C\u002Fspan> to bring someone into\nthe business. The person opens the link and signs in with the address it was sent to. An invitation\ncan be used once and expires after a while; the owner can send a new one. See \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fmembers#invite\">Invite a\nteammate\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"widget-terms\">The widget\u003Ca class=\"kv-anchor\" href=\"#widget-terms\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Ch3 id=\"widget\">Widget\u003Ca class=\"kv-anchor\" href=\"#widget\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>The chat on your website: the launcher, and the chat panel it opens. Each business has one. See\n\u003Ca href=\"\u002Fhelp\u002Fwidget\">The chat widget\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"launcher\">Launcher\u003Ca class=\"kv-anchor\" href=\"#launcher\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>The round button in a corner of your website that opens the chat. It shows your logo, and can\nhave a short line of text next to it, such as "Questions? Ask us".\u003C\u002Fp>\n\u003Ch3 id=\"snippet\">Snippet\u003Ca class=\"kv-anchor\" href=\"#snippet\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>The few lines of code you paste into your website once so the widget loads there. It carries your\n\u003Cstrong>\u003Cspan class=\"kv-ui\">Public widget ID\u003C\u002Fspan>\u003C\u002Fstrong>, which starts with \u003Ccode>wdg_\u003C\u002Fcode> and is safe to share. See\n\u003Ca href=\"\u002Fhelp\u002Fwidget\u002Finstall#snippet\">Install the widget\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"allowed-domains\">Allowed domains\u003Ca class=\"kv-anchor\" href=\"#allowed-domains\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>\u003Cspan class=\"kv-ui\">Allowed domains\u003C\u002Fspan>\u003C\u002Fstrong> — the websites your widget may appear on. Everywhere else it\nstays invisible, even if someone copies your snippet. With an empty list it appears nowhere.\u003C\u002Fp>\n\u003Ch3 id=\"draft-published\">Draft and published\u003Ca class=\"kv-anchor\" href=\"#draft-published\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>The widget has two versions. \u003Cstrong>Published\u003C\u002Fstrong> is what your visitors see. The \u003Cstrong>draft\u003C\u002Fstrong> is what you\nare editing on the \u003Cspan class=\"kv-ui\">Widget\u003C\u002Fspan> screen; nobody else sees it until you publish, and a saved\ndraft lives only in the browser you saved it in. See\n\u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fpublish\">Save, publish and take offline\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>"Draft" also appears next to FAQs, where it means something else — see \u003Ca href=\"#faq\">FAQ\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"starters\">Suggested starters\u003Ca class=\"kv-anchor\" href=\"#starters\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>\u003Cspan class=\"kv-ui\">Suggested starters\u003C\u002Fspan>\u003C\u002Fstrong> — ready-made questions shown under the welcome message. A\nvisitor taps one instead of typing.\u003C\u002Fp>\n\u003Ch3 id=\"preview-conversation\">Test mode and preview conversations\u003Ca class=\"kv-anchor\" href=\"#preview-conversation\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>\u003Cspan class=\"kv-ui\">Test\u003C\u002Fspan>\u003C\u002Fstrong>, above the widget preview, lets you chat with your own\nassistant before anyone else can. Those chats appear under \u003Cspan class=\"kv-ui\">Conversations\u003C\u002Fspan> with a\n\u003Cspan class=\"kv-ui\">Preview\u003C\u002Fspan> badge, never count toward your allowance and are left out of\nyour statistics. See \u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fpreview-and-test#test\">Test: chat with your assistant\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"knowledge-terms\">Knowledge and catalog\u003Ca class=\"kv-anchor\" href=\"#knowledge-terms\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Ch3 id=\"knowledge\">Knowledge\u003Ca class=\"kv-anchor\" href=\"#knowledge\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>What the assistant answers from: your FAQs and your business context, on the \u003Cspan class=\"kv-ui\">Knowledge\u003C\u002Fspan>\nscreen, together with your catalog. The more complete it is, the fewer questions go unanswered. See\n\u003Ca href=\"\u002Fhelp\u002Fknowledge\">Knowledge\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"faq\">FAQ\u003Ca class=\"kv-anchor\" href=\"#faq\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>A question with your answer to it — the building block of your knowledge. An FAQ is\n\u003Cspan class=\"kv-ui\">Active\u003C\u002Fspan>, \u003Cspan class=\"kv-ui\">Draft\u003C\u002Fspan> or \u003Cspan class=\"kv-ui\">Disabled\u003C\u002Fspan>.\nThe assistant only answers from \u003Cstrong>\u003Cspan class=\"kv-ui\">Active\u003C\u002Fspan>\u003C\u002Fstrong> FAQs: a draft is waiting for your\napproval, and a disabled one is switched off without being deleted. See \u003Ca href=\"\u002Fhelp\u002Fknowledge#statuses\">FAQ\nstatuses\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"business-context\">Business context\u003Ca class=\"kv-anchor\" href=\"#business-context\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>\u003Cspan class=\"kv-ui\">Business context\u003C\u002Fspan>\u003C\u002Fstrong> — a short description of your business in your own words: what\nyou do, your services, prices, policies. The assistant uses it for questions your FAQs do not cover.\nA website scan drafts one for you to review, and you can edit it at any time. See \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fbusiness-context\">Business\ncontext\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"website-scan\">Website scan\u003Ca class=\"kv-anchor\" href=\"#website-scan\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>Konvuno reads the public pages of your website and drafts FAQs, contact details and a business\ncontext from them. Nothing it drafts goes live until you approve it. Without a subscription, a\nbusiness can run a \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fwebsite-import#free-scans\">limited number of scans\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"missing-answers\">Missing answers\u003Ca class=\"kv-anchor\" href=\"#missing-answers\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>\u003Cspan class=\"kv-ui\">Missing answers\u003C\u002Fspan>\u003C\u002Fstrong> — questions visitors asked recently that none of your FAQs\nmatched confidently. Each one is a hint for the next FAQ to write. See \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fmissing-answers\">Missing\nanswers\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"catalog\">Catalog\u003Ca class=\"kv-anchor\" href=\"#catalog\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>The products and services the assistant can recommend, each with a link to its page on your website.\nYou add them by hand, from a file, or by connecting your online store. Items that come from a\nconnected store are kept up to date from the store and cannot be edited in Konvuno. See \u003Ca href=\"\u002Fhelp\u002Fcatalog\">Your\ncatalog\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"variant\">Variant\u003Ca class=\"kv-anchor\" href=\"#variant\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>One version of a product — a size, a colour — with its own price and stock. The variants of a\nproduct belong together: the assistant shows them as one product, not as a list of near-copies. See\n\u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fitems#variants\">Sizes, colours and other options\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"catalog-item\">Catalog item\u003Ca class=\"kv-anchor\" href=\"#catalog-item\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>One thing a visitor can buy, and the unit your plan's catalog limit counts. A product or service\nwithout variants is one catalog item; a product with variants counts once \u003Cstrong>per variant\u003C\u002Fstrong>. A T-shirt\nin three sizes and two colours is six catalog items. See \u003Ca href=\"\u002Fhelp\u002Fcatalog#limits\">Items and your\nplan\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"conversation-terms\">Conversations and leads\u003Ca class=\"kv-anchor\" href=\"#conversation-terms\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Ch3 id=\"conversation\">Conversation\u003Ca class=\"kv-anchor\" href=\"#conversation\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>Everything one visitor and your assistant say to each other in one visit, from the first message to\nthe last. When the same visitor writes again after more than half an hour of silence, a new\nconversation begins. See \u003Ca href=\"\u002Fhelp\u002Fconversations\">The conversation inbox\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"answered\">Answered and unanswered\u003Ca class=\"kv-anchor\" href=\"#answered\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>A conversation is \u003Cstrong>\u003Cspan class=\"kv-ui\">Answered\u003C\u002Fspan>\u003C\u002Fstrong> when the assistant gave at least one real\nanswer about your business — from your FAQs, your business context or your catalog.\n\u003Cstrong>\u003Cspan class=\"kv-ui\">Unanswered\u003C\u002Fspan>\u003C\u002Fstrong> covers the rest: greetings with no question, questions\nthe assistant could not answer, questions it turned down as off topic, and visitors who only asked\nfor a person or left their details. Whether a conversation was answered and whether it counts\ntoward your plan are two different things — see \u003Ca href=\"#valid-conversation\">Valid conversation\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"valid-conversation\">Valid conversation\u003Ca class=\"kv-anchor\" href=\"#valid-conversation\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>A conversation that counts toward your plan — sometimes called \u003Cstrong>billable\u003C\u002Fstrong>. It becomes valid the\nmoment the assistant gives its first real answer about your business, the visitor asks for a person,\nor the visitor leaves their contact details. Follow-up questions in the same conversation do not\ncount again. Greetings, small talk, off-topic questions, suspicious traffic and your own test chats\nnever count. See \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbilling#what-counts\">What counts as a conversation\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"hand-off\">Hand-off\u003Ca class=\"kv-anchor\" href=\"#hand-off\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>When a visitor asks for a person, or needs something only you can give — a quote, a booking, a price\nthe assistant does not have — the assistant offers your direct contacts and the contact form\n(\u003Cstrong>\u003Cspan class=\"kv-ui\">Human handoff\u003C\u002Fspan>\u003C\u002Fstrong> on the Widget screen). The conversation is marked\n\u003Cspan class=\"kv-ui\">Handed off\u003C\u002Fspan>, and the visitor can keep chatting. You get an email only if\nthey leave their details. See \u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fbehavior#contact\">How visitors reach you\u003C\u002Fa> and \u003Ca href=\"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff#handoff\">The\nhand-off\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"lead\">Lead\u003Ca class=\"kv-anchor\" href=\"#lead\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>The contact details a visitor leaves in the widget's contact form, with their message. Leads land\nunder \u003Cspan class=\"kv-ui\">Leads\u003C\u002Fspan>, Konvuno emails you about new ones, and you track each one as\n\u003Cspan class=\"kv-ui\">New\u003C\u002Fspan>, \u003Cspan class=\"kv-ui\">Contacted\u003C\u002Fspan>, \u003Cspan class=\"kv-ui\">Qualified\u003C\u002Fspan>,\n\u003Cspan class=\"kv-ui\">Won\u003C\u002Fspan> or \u003Cspan class=\"kv-ui\">Lost\u003C\u002Fspan>. See \u003Ca href=\"\u002Fhelp\u002Fleads\">Leads\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"won\">Won\u003Ca class=\"kv-anchor\" href=\"#won\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>\u003Cspan class=\"kv-ui\">Won\u003C\u002Fspan>\u003C\u002Fstrong>, on \u003Cspan class=\"kv-ui\">Overview\u003C\u002Fspan>, counts the leads from the chosen period\nthat you have since marked \u003Cspan class=\"kv-ui\">Won\u003C\u002Fspan>. A lead marked \u003Cspan class=\"kv-ui\">Lost\u003C\u002Fspan> is not\ncounted. See \u003Ca href=\"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality#won\">When a lead counts as won\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"suspicious\">Suspicious conversation\u003Ca class=\"kv-anchor\" href=\"#suspicious\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>A conversation that looks automated or like junk. It is marked\n\u003Cspan class=\"kv-ui\">Suspicious · excluded\u003C\u002Fspan> and never counts toward your allowance. See \u003Ca href=\"\u002Fhelp\u002Fconversations#labels\">What the labels\nmean\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"billing-terms\">Plans and billing\u003Ca class=\"kv-anchor\" href=\"#billing-terms\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Ch3 id=\"plan\">Plan and subscription\u003Ca class=\"kv-anchor\" href=\"#plan\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>Your plan decides how many conversations a business gets each month and how many catalog items it\ncan have. The subscription is what pays for it, per business, and the owner manages it under\n\u003Cspan class=\"kv-ui\">Settings\u003C\u002Fspan> → \u003Cspan class=\"kv-ui\">Billing & usage\u003C\u002Fspan>. A business without one shows\n\u003Cspan class=\"kv-ui\">Exploring\u003C\u002Fspan> in the sidebar: you can set everything up and test it, but not publish. See\n\u003Ca href=\"\u002F#pricing\">pricing\u003C\u002Fa> and \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbilling\">Billing and usage\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"allowance\">Allowance\u003Ca class=\"kv-anchor\" href=\"#allowance\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>The number of valid conversations your plan includes per billing cycle. The usage box at the bottom\nof the sidebar shows how much is used. Unused conversations do not carry over. When the allowance\nruns out, the widget stays on your website but pauses its answers — visitors see\n\u003Cq class=\"kv-widget-says\">Our assistant isn't available right now. Leave your question and we'll get back to you.\u003C\u002Fq> — until the next cycle starts or you move to a bigger plan. See\n\u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbilling#limit\">When you reach your limit\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"billing-cycle\">Billing cycle\u003Ca class=\"kv-anchor\" href=\"#billing-cycle\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>The monthly period your subscription runs in. Your allowance starts again from zero at the beginning\nof each one; \u003Cspan class=\"kv-ui\">Settings\u003C\u002Fspan> → \u003Cspan class=\"kv-ui\">Billing & usage\u003C\u002Fspan> shows when the current cycle ends.\nSee \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbilling#usage\">Your plan and usage\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A car repair shop\u003C\u002Fstrong> reads "valid conversation" here before choosing a plan, to know which\nchats it pays for.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A language school\u003C\u002Fstrong> explains "owner" and "member" to its new office manager before inviting\nher.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A fashion shop\u003C\u002Fstrong> checks "catalog item" to see how its products with sizes and colours count\ntoward its plan.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,313,317,320,323,326,329,331,334,337,340,343,346,349,352,354,357,359,362,364,366,369,372,375,378,381,384,387,390,393,396,399,402,405],{"id":310,"text":311,"depth":312},"team","Your business and your team",2,{"id":314,"text":315,"depth":316},"business","Business",3,{"id":318,"text":319,"depth":316},"owner","Owner",{"id":321,"text":322,"depth":316},"member","Member",{"id":324,"text":325,"depth":316},"invitation","Invitation",{"id":327,"text":328,"depth":312},"widget-terms","The widget",{"id":99,"text":330,"depth":316},"Widget",{"id":332,"text":333,"depth":316},"launcher","Launcher",{"id":335,"text":336,"depth":316},"snippet","Snippet",{"id":338,"text":339,"depth":316},"allowed-domains","Allowed domains",{"id":341,"text":342,"depth":316},"draft-published","Draft and published",{"id":344,"text":345,"depth":316},"starters","Suggested starters",{"id":347,"text":348,"depth":316},"preview-conversation","Test mode and preview conversations",{"id":350,"text":351,"depth":312},"knowledge-terms","Knowledge and catalog",{"id":33,"text":353,"depth":316},"Knowledge",{"id":355,"text":356,"depth":316},"faq","FAQ",{"id":358,"text":56,"depth":316},"business-context",{"id":360,"text":361,"depth":316},"website-scan","Website scan",{"id":363,"text":66,"depth":316},"missing-answers",{"id":69,"text":365,"depth":316},"Catalog",{"id":367,"text":368,"depth":316},"variant","Variant",{"id":370,"text":371,"depth":316},"catalog-item","Catalog item",{"id":373,"text":374,"depth":312},"conversation-terms","Conversations and leads",{"id":376,"text":377,"depth":316},"conversation","Conversation",{"id":379,"text":380,"depth":316},"answered","Answered and unanswered",{"id":382,"text":383,"depth":316},"valid-conversation","Valid conversation",{"id":385,"text":386,"depth":316},"hand-off","Hand-off",{"id":388,"text":389,"depth":316},"lead","Lead",{"id":391,"text":392,"depth":316},"won","Won",{"id":394,"text":395,"depth":316},"suspicious","Suspicious conversation",{"id":397,"text":398,"depth":312},"billing-terms","Plans and billing",{"id":400,"text":401,"depth":316},"plan","Plan and subscription",{"id":403,"text":404,"depth":316},"allowance","Allowance",{"id":406,"text":407,"depth":316},"billing-cycle","Billing cycle",1791776022221]