[{"data":1,"prerenderedAt":337},["ShallowReactive",2],{"help-en-settings\u002Fbilling":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":267,"section":252,"slug":305,"title":268,"nav":268,"description":269,"order":306,"html":307,"toc":308},"billing",3,"\u003Cp>\u003Cspan class=\"kv-ui\">Billing & usage\u003C\u002Fspan> shows your plan and how much of it you have used this month. Payments\nrun through \u003Cstrong>Stripe\u003C\u002Fstrong>, a payment provider: Konvuno never sees or stores your card details.\u003C\u002Fp>\n\u003Cp>Only an \u003Cstrong>owner\u003C\u002Fstrong> can subscribe, change the plan, update the card or cancel. Members see the plan\nand the usage, but not the buttons.\u003C\u002Fp>\n\u003Cp>For what each plan includes and costs, see \u003Ca href=\"\u002F#pricing\">pricing\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"no-plan\">Before you subscribe\u003Ca class=\"kv-anchor\" href=\"#no-plan\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fsettings\u002Fbilling-no-plan.webp\" alt=\"A business without a plan sees the plans to choose from\" width=\"1600\" height=\"892\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>A business without a plan sees the plans to choose from\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>You can set up Konvuno completely without a plan: teach it your FAQs (with \u003Ca href=\"\u002Fhelp\u002Fknowledge\u002Fwebsite-import#free-scans\">three free website\nscans\u003C\u002Fa>), add up to \u003Ca href=\"\u002Fhelp\u002Fcatalog#limits\">100 catalog\nitems\u003C\u002Fa>, design the widget and chat with it in the preview — you get \u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fpreview-and-test#test-limit\">10 free\ntest conversations\u003C\u002Fa>. A plan is what lets you \u003Cstrong>publish\u003C\u002Fstrong>\nthe widget on your website.\u003C\u002Fp>\n\u003Cp>A member sees "Ask a business owner to choose a plan." instead of the plans.\u003C\u002Fp>\n\u003Ch2 id=\"subscribe\">Choose a plan\u003Ca class=\"kv-anchor\" href=\"#subscribe\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Col>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Subscribe\u003C\u002Fspan> on the plan you want.\u003C\u002Fli>\n\u003Cli>Stripe's secure payment page opens. Enter your card and billing address. If you have a VAT number\nor a promotion code, you can add it there too.\u003C\u002Fli>\n\u003Cli>After paying you come back to \u003Cspan class=\"kv-ui\">Billing & usage\u003C\u002Fspan>, which shows\n"Activating your plan…" for a few seconds, then\n"Your plan is active."\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>You also get a welcome email. From now on you can \u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fpublish\">publish your widget\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--note\">\u003Cp class=\"kv-callout-label\">Note\u003C\u002Fp>\u003Cp>Stripe confirms the payment in the background. If it takes longer than usual, the card says\n"This is taking longer than usual." with a \u003Cspan class=\"kv-ui\">Refresh\u003C\u002Fspan>\nbutton. Wait a minute and click it — do not subscribe a second time.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Cp>Every business has its own plan. If you run several businesses in Konvuno, subscribe for each one\nyou want to publish.\u003C\u002Fp>\n\u003Ch2 id=\"usage\">Your plan and usage\u003Ca class=\"kv-anchor\" href=\"#usage\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fsettings\u002Fbilling-plan.webp\" alt=\"The current plan and this month's conversations\" width=\"1600\" height=\"583\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The current plan and this month's conversations\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Once you have a plan, this card shows:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>the plan's name and monthly price, and the date it renews — or, when the subscription is\ncancelled, the date it ends. A member sees only when the current period ends, as only owners can\nsee the subscription;\u003C\u002Fli>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"kv-ui\">Conversations this cycle\u003C\u002Fspan>\u003C\u002Fstrong> — how many conversations you have used out of\nthe ones your plan includes;\u003C\u002Fli>\n\u003Cli>how many of them were valid, and how many suspicious conversations were left out (they never\ncount);\u003C\u002Fli>\n\u003Cli>when the count starts again. Only valid conversations count, and the ones you did not use expire\nat that point.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>The small meter at the bottom of the sidebar shows the same count on every screen.\u003C\u002Fp>\n\u003Ch2 id=\"what-counts\">What counts as a conversation\u003Ca class=\"kv-anchor\" href=\"#what-counts\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>A conversation is one visit's chat. When a visitor stops writing for 30 minutes, their next message\nstarts a new conversation.\u003C\u002Fp>\n\u003Cp>A conversation counts toward your plan \u003Cstrong>once\u003C\u002Fstrong>, the first time one of these happens:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>the assistant answers from your FAQs, your business description or your catalog;\u003C\u002Fli>\n\u003Cli>the assistant passes the visitor on to you — they asked for a person, or for something only you\ncan do, such as a quote or a booking;\u003C\u002Fli>\n\u003Cli>the visitor sends you their contact details.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>After that, every further message in the same conversation is free.\u003C\u002Fp>\n\u003Cp>These \u003Cstrong>never\u003C\u002Fstrong> count:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>greetings and small talk without a real answer;\u003C\u002Fli>\n\u003Cli>off-topic questions the assistant declines;\u003C\u002Fli>\n\u003Cli>answers where the assistant says it does not know, if the visitor leaves no details;\u003C\u002Fli>\n\u003Cli>conversations Konvuno flags as suspicious — automated traffic, spam, attempts to trick the\nassistant;\u003C\u002Fli>\n\u003Cli>your own tests in the preview.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cdiv class=\"kv-callout kv-callout--tip\">\u003Cp class=\"kv-callout-label\">Tip\u003C\u002Fp>\u003Cp>To see whether a conversation counted, \u003Ca href=\"\u002Fhelp\u002Fconversations\u002Freading-a-conversation#reasons\">open\nit\u003C\u002Fa> under \u003Cspan class=\"kv-ui\">Conversations\u003C\u002Fspan>: one that\ncounted carries \u003Cstrong>\u003Cspan class=\"kv-ui\">Billed\u003C\u002Fspan>\u003C\u002Fstrong> at the top, with the reason. A conversation\ncan count without being \u003Cspan class=\"kv-ui\">Answered\u003C\u002Fspan> — when the visitor only left their\ndetails, for example.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"limit\">When you reach your limit\u003Ca class=\"kv-anchor\" href=\"#limit\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fsettings\u002Fbilling-near-limit.webp\" alt=\"A business that has used most of its month's conversations\" width=\"1600\" height=\"643\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>A business that has used most of its month's conversations\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>From 80% on, the usage bar turns orange and owners see how much is used, with a reminder to\nupgrade. When all of the month's conversations are used:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>New\u003C\u002Fstrong> conversations \u003Ca href=\"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer#paused\">pause\u003C\u002Fa>. A visitor who\nstarts a chat sees \u003Cq class=\"kv-widget-says\">Our assistant isn't available right now. Leave your question and we'll get back to you.\u003C\u002Fq>\u003C\u002Fli>\n\u003Cli>Conversations that already counted can carry on.\u003C\u002Fli>\n\u003Cli>Your widget stays on your website — you do not need to do anything to it.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Answers come back by themselves at the start of your next billing month, or straight away if you\nmove to a bigger plan. Konvuno emails the account that registered the business as you get close\nto the limit and again when you reach it.\u003C\u002Fp>\n\u003Ch2 id=\"change-plan\">Change your plan\u003Ca class=\"kv-anchor\" href=\"#change-plan\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Col>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Change plan\u003C\u002Fspan>.\u003C\u002Fli>\n\u003Cli>Stripe's billing page opens on the plan choice. Pick the new plan and confirm.\u003C\u002Fli>\n\u003Cli>Back in Konvuno, the card shows "Updating your plan…" until the change\nis through.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cul>\n\u003Cli>\u003Cstrong>Moving up\u003C\u002Fstrong> applies straight away: you get the bigger allowance now, and Stripe charges the\ndifference for the rest of the month.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Moving down\u003C\u002Fstrong> applies at the end of the month you already paid for. Until then, the card shows\nthe plan you are moving to and the date.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"portal\">Card, invoices and billing details\u003Ca class=\"kv-anchor\" href=\"#portal\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fsettings\u002Fbilling-portal.webp\" alt=\"Payment method and invoices\" width=\"1600\" height=\"454\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>Payment method and invoices\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"kv-ui\">Manage in Stripe\u003C\u002Fspan> (top right) and \u003Cspan class=\"kv-ui\">Stripe portal\u003C\u002Fspan> both\nopen Stripe's billing page, where an owner can:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>add or replace the card;\u003C\u002Fli>\n\u003Cli>download invoices and receipts;\u003C\u002Fli>\n\u003Cli>change the billing address, company name, VAT number or the email address invoices go to. Stripe\nsends invoices to the email of the owner who subscribed until you change it there.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>When you are done, use the link on that page to return to Konvuno.\u003C\u002Fp>\n\u003Ch2 id=\"cancel\">Cancel your subscription\u003Ca class=\"kv-anchor\" href=\"#cancel\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Col>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Manage in Stripe\u003C\u002Fspan>.\u003C\u002Fli>\n\u003Cli>On Stripe's page, choose to cancel the subscription and confirm.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Your plan stays active until the end of the month you already paid for; the date under the plan name\nchanges from the renewal date to the day it ends. After that:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>the widget stays on your website but tells visitors it is unavailable;\u003C\u002Fli>\n\u003Cli>everything you set up — FAQs, catalog, widget, conversations and leads — is kept;\u003C\u002Fli>\n\u003Cli>you can subscribe again at any time, and the widget answers again straight away, without\npublishing it again.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>To remove everything instead, see \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fdata#delete-business\">Delete a business\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"failed-payment\">If a payment fails\u003Ca class=\"kv-anchor\" href=\"#failed-payment\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fsettings\u002Fbilling-past-due.webp\" alt=\"The banner after a failed payment\" width=\"1600\" height=\"209\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The banner after a failed payment\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>If Stripe cannot charge your card, a \u003Cspan class=\"kv-ui\">Payment failed\u003C\u002Fspan> banner appears at the\ntop of \u003Cspan class=\"kv-ui\">Billing & usage\u003C\u002Fspan> with the date by which to fix it, and the account that\nregistered the business gets an email.\u003C\u002Fp>\n\u003Col>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Update payment\u003C\u002Fspan>.\u003C\u002Fli>\n\u003Cli>Add a working card on Stripe's page. Stripe retries the payment.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Until that date your assistant keeps answering as normal. If the date passes without a successful\npayment, answers pause — visitors see the "unavailable" message — until the payment goes through.\u003C\u002Fp>\n\u003Cp>If the subscription ends for good, the section shows \u003Cspan class=\"kv-ui\">Subscription inactive\u003C\u002Fspan> and\nthe plans to choose from again. Your data is kept: subscribe again and the widget comes back without\npublishing it again.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A seasonal ice-cream shop\u003C\u002Fstrong> moves down to a smaller plan in October and back up in April.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A law firm\u003C\u002Fstrong> adds its VAT number and billing address in Stripe, so invoices go straight to the\naccountant.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>An online course creator\u003C\u002Fstrong> gets the "almost at your limit" email during a launch week and\nupgrades the same day, so no visitor meets a paused chat.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,313,316,319,322,325,328,331,334],{"id":310,"text":311,"depth":312},"no-plan","Before you subscribe",2,{"id":314,"text":315,"depth":312},"subscribe","Choose a plan",{"id":317,"text":318,"depth":312},"usage","Your plan and usage",{"id":320,"text":321,"depth":312},"what-counts","What counts as a conversation",{"id":323,"text":324,"depth":312},"limit","When you reach your limit",{"id":326,"text":327,"depth":312},"change-plan","Change your plan",{"id":329,"text":330,"depth":312},"portal","Card, invoices and billing details",{"id":332,"text":333,"depth":312},"cancel","Cancel your subscription",{"id":335,"text":336,"depth":312},"failed-payment","If a payment fails",1791776019044]