[{"data":1,"prerenderedAt":343},["ShallowReactive",2],{"help-en-widget\u002Finstall":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":121,"section":99,"slug":305,"title":122,"nav":123,"description":124,"order":306,"html":307,"toc":308},"install",4,"\u003Cp>You install the widget \u003Cstrong>once\u003C\u002Fstrong>. After that, every change you publish on the \u003Cspan class=\"kv-ui\">Widget\u003C\u002Fspan>\nscreen reaches your website by itself — you never have to edit your site again.\u003C\u002Fp>\n\u003Cp>Installing takes three things, all on the \u003Cspan class=\"kv-ui\">Install\u003C\u002Fspan> tab:\u003C\u002Fp>\n\u003Col>\n\u003Cli>Copy the snippet into your website.\u003C\u002Fli>\n\u003Cli>Add your website's domain to the allowed domains.\u003C\u002Fli>\n\u003Cli>Check that Konvuno sees the widget on your site.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cdiv class=\"kv-callout kv-callout--note\">\u003Cp class=\"kv-callout-label\">Note\u003C\u002Fp>\u003Cp>The widget only appears on your website once it is \u003Cstrong>published\u003C\u002Fstrong>. You can install the snippet\nbefore that — it simply stays invisible until you click \u003Cspan class=\"kv-ui\">Publish\u003C\u002Fspan>.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"snippet\">Copy the snippet\u003Ca class=\"kv-anchor\" href=\"#snippet\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot kv-shot--narrow\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fwidget\u002Finstall-snippet.webp\" alt=\"The widget ID and the snippet\" width=\"838\" height=\"790\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The widget ID and the snippet\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>The \u003Cstrong>\u003Cspan class=\"kv-ui\">One-time snippet\u003C\u002Fspan>\u003C\u002Fstrong> is three lines of code that load the widget. Click\n\u003Cspan class=\"kv-ui\">Copy\u003C\u002Fspan> on the dark box to copy it.\u003C\u002Fp>\n\u003Cp>Paste once at the end of the page, just before the closing body tag. Config is fetched at runtime — publishing updates the live widget on the next page load.\u003C\u002Fp>\n\u003Cp>If someone else looks after your website, send them the snippet together with a link to this\npage. They do not need a Konvuno account.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--tip\">\u003Cp class=\"kv-callout-label\">Tip\u003C\u002Fp>\u003Cp>The \u003Cstrong>\u003Cspan class=\"kv-ui\">Public widget ID\u003C\u002Fspan>\u003C\u002Fstrong> (it starts with \u003Ccode>wdg_\u003C\u002Fcode>) is not a password — it is safe\nto share with whoever installs the widget.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"platforms\">Step-by-step for your website builder\u003Ca class=\"kv-anchor\" href=\"#platforms\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot kv-shot--narrow\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fwidget\u002Finstall-guide.webp\" alt=\"The install guide, showing the WordPress steps\" width=\"838\" height=\"600\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The install guide, showing the WordPress steps\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Under \u003Cstrong>\u003Cspan class=\"kv-ui\">Install guide\u003C\u002Fspan>\u003C\u002Fstrong>, click your platform to see its steps. The most common\nones in more detail:\u003C\u002Fp>\n\u003Ch3 id=\"wordpress\">WordPress\u003Ca class=\"kv-anchor\" href=\"#wordpress\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>The simplest way is a free plugin that adds code to every page, such as \u003Cstrong>WPCode\u003C\u002Fstrong> (formerly\n"Insert Headers and Footers"):\u003C\u002Fp>\n\u003Col>\n\u003Cli>In WordPress, go to \u003Cstrong>Plugins → Add New Plugin\u003C\u002Fstrong>, search for \u003Cstrong>WPCode\u003C\u002Fstrong>, click \u003Cstrong>Install\u003C\u002Fstrong>,\nthen \u003Cstrong>Activate\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Open \u003Cstrong>Code Snippets → Header & Footer\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Paste the snippet into the \u003Cstrong>Footer\u003C\u002Fstrong> box and click \u003Cstrong>Save Changes\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>You can also paste the snippet into your theme's \u003Ccode>footer.php\u003C\u002Fcode>, just before \u003Ccode><\u002Fbody>\u003C\u002Fcode>, under\n\u003Cstrong>Appearance → Theme File Editor\u003C\u002Fstrong>. Be aware that a theme update can overwrite that file and\nremove the widget — the plugin way survives updates.\u003C\u002Fp>\n\u003Ch3 id=\"woocommerce\">WooCommerce\u003Ca class=\"kv-anchor\" href=\"#woocommerce\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>WooCommerce runs on WordPress, so follow the \u003Ca href=\"\u002Fhelp\u002Fwidget\u002Finstall#wordpress\">WordPress steps\u003C\u002Fa>. The\nwidget then shows on your shop and product pages too. To keep it off the checkout, add \u003Ccode>\u002Fcheckout\u003C\u002Fcode>\nunder \u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fbehavior#hidden-pages\">Hide on specific pages\u003C\u002Fa>. For the assistant to recommend\nyour products as well, \u003Ca href=\"\u002Fhelp\u002Fcatalog\u002Fwoocommerce\">connect your shop\u003C\u002Fa> on the \u003Cspan class=\"kv-ui\">Catalog\u003C\u002Fspan>\nscreen.\u003C\u002Fp>\n\u003Ch3 id=\"wix\">Wix\u003Ca class=\"kv-anchor\" href=\"#wix\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>Settings → Custom code (requires a premium plan). Then:\u003C\u002Fp>\n\u003Col>\n\u003Cli>Click \u003Cstrong>Add Custom Code\u003C\u002Fstrong> and paste the snippet.\u003C\u002Fli>\n\u003Cli>Choose \u003Cstrong>All pages\u003C\u002Fstrong> and place the code in \u003Cstrong>Body — end\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Click \u003Cstrong>Apply\u003C\u002Fstrong>, then publish your site.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3 id=\"squarespace\">Squarespace\u003Ca class=\"kv-anchor\" href=\"#squarespace\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Col>\n\u003Cli>Settings → Advanced → Code Injection (Business plan or higher).\u003C\u002Fli>\n\u003Cli>Paste the snippet into the Footer field.\u003C\u002Fli>\n\u003Cli>Save — the widget appears on every page.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3 id=\"webflow\">Webflow\u003Ca class=\"kv-anchor\" href=\"#webflow\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Col>\n\u003Cli>Site settings → Custom code (requires a paid site plan).\u003C\u002Fli>\n\u003Cli>Paste the snippet into the Footer code field.\u003C\u002Fli>\n\u003Cli>Save and publish the site.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3 id=\"gtm\">Google Tag Manager\u003Ca class=\"kv-anchor\" href=\"#gtm\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Col>\n\u003Cli>New tag → Custom HTML, paste the snippet.\u003C\u002Fli>\n\u003Cli>Trigger: All Pages.\u003C\u002Fli>\n\u003Cli>Submit & publish the container.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3 id=\"html\">Any other website\u003Ca class=\"kv-anchor\" href=\"#html\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh3>\n\u003Cp>Paste the snippet just before the closing \u003Ccode><\u002Fbody>\u003C\u002Fcode> tag of every page — usually in a shared\nfooter or layout file — then save and reload the page. The install guide also has steps for\nNext.js, Nuxt and Magento.\u003C\u002Fp>\n\u003Ch2 id=\"domains\">Allow your domain\u003Ca class=\"kv-anchor\" href=\"#domains\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot kv-shot--narrow\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fwidget\u002Finstall-domains.webp\" alt=\"The allowed domains\" width=\"838\" height=\"448\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The allowed domains\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>For safety, the widget only loads on websites you list under\n\u003Cstrong>\u003Cspan class=\"kv-ui\">Allowed domains\u003C\u002Fspan>\u003C\u002Fstrong>. On any other website it stays invisible, even if someone\ncopies your snippet.\u003C\u002Fp>\n\u003Cp>If you typed your website when you created the business, its domain is already on the list.\nTo add another one:\u003C\u002Fp>\n\u003Col>\n\u003Cli>Type your domain, such as \u003Ccode>example.com\u003C\u002Fcode>, into the box.\u003C\u002Fli>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Add\u003C\u002Fspan>.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Pasting a full address such as \u003Ccode>https:\u002F\u002Fwww.example.com\u002Fcontact\u003C\u002Fcode> is fine — Konvuno keeps just the\ndomain. A few rules to know:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ccode>example.com\u003C\u002Fcode> also covers \u003Ccode>www.example.com\u003C\u002Fcode>.\u003C\u002Fli>\n\u003Cli>Every other subdomain needs its own line: add \u003Ccode>shop.example.com\u003C\u002Fcode> separately if your shop lives\nthere.\u003C\u002Fli>\n\u003Cli>Changes here apply immediately. They are not part of the draft, so there is nothing to publish.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>With no domains on the list, the widget loads \u003Cstrong>nowhere\u003C\u002Fstrong> — the most common reason a published\nwidget does not appear. While the list is empty, the tab says so above the box, and publishing\nreminds you, with an \u003Cspan class=\"kv-ui\">Add domain\u003C\u002Fspan> button that brings you here.\u003C\u002Fp>\n\u003Ch2 id=\"check\">Check the installation\u003Ca class=\"kv-anchor\" href=\"#check\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>\u003Cfigure class=\"kv-shot kv-shot--narrow\">\u003Cimg src=\"\u002Fhelp\u002Fshots\u002Fen\u002Fwidget\u002Finstall-check.webp\" alt=\"The installation check\" width=\"838\" height=\"278\" loading=\"lazy\" decoding=\"async\">\u003Cfigcaption>The installation check\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fp>\n\u003Cp>Once the widget is published and the snippet is on your site:\u003C\u002Fp>\n\u003Col>\n\u003Cli>Click \u003Cspan class=\"kv-ui\">Check installation\u003C\u002Fspan>.\u003C\u002Fli>\n\u003Cli>Open your website in a new tab — the widget is detected the moment the page loads.\u003C\u002Fli>\n\u003Cli>Within a minute the card shows \u003Cspan class=\"kv-ui\">Widget detected\u003C\u002Fspan>, with your website's\naddress and when the widget last loaded there.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>If the card still reports no signal after a minute, work through\n\u003Ca href=\"\u002Fhelp\u002Fwidget\u002Ftroubleshooting\">The widget does not show on my website\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cdiv class=\"kv-callout kv-callout--examples\">\u003Cp class=\"kv-callout-label\">How other businesses use it\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>A restaurant on Wix\u003C\u002Fstrong> pastes the snippet under Custom code and adds its domain — done in\nfive minutes, without a developer.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>An agency\u003C\u002Fstrong> building a site for a client sends the client's web developer the snippet and a\nlink to this page.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>A shop with a separate blog\u003C\u002Fstrong> adds both \u003Ccode>example.com\u003C\u002Fcode> and \u003Ccode>blog.example.com\u003C\u002Fcode>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n",[309,313,316,320,322,325,328,331,334,337,340],{"id":310,"text":311,"depth":312},"snippet","Copy the snippet",2,{"id":314,"text":315,"depth":312},"platforms","Step-by-step for your website builder",{"id":317,"text":318,"depth":319},"wordpress","WordPress",3,{"id":321,"text":92,"depth":319},"woocommerce",{"id":323,"text":324,"depth":319},"wix","Wix",{"id":326,"text":327,"depth":319},"squarespace","Squarespace",{"id":329,"text":330,"depth":319},"webflow","Webflow",{"id":332,"text":333,"depth":319},"gtm","Google Tag Manager",{"id":335,"text":336,"depth":319},"html","Any other website",{"id":338,"text":339,"depth":312},"domains","Allow your domain",{"id":341,"text":342,"depth":312},"check","Check the installation",1791776018322]