[{"data":1,"prerenderedAt":334},["ShallowReactive",2],{"help-en-widget\u002Ftroubleshooting":3},{"index":4,"article":304},{"sections":5},[6,32,68,98,140,177,198,224,251,275],{"id":7,"overview":8,"articles":13},"getting-started",{"path":9,"title":10,"nav":11,"description":12},"\u002Fhelp\u002Fgetting-started","How Konvuno works","Overview","What Konvuno does for your business, how the pieces fit together, and who on your team can do what.",[14,19,23,28],{"path":15,"title":16,"nav":17,"description":18},"\u002Fhelp\u002Fgetting-started\u002Fsign-in","Sign in to Konvuno","Sign in","Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.",{"path":20,"title":21,"nav":21,"description":22},"\u002Fhelp\u002Fgetting-started\u002Fcreate-business","Create your business","Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.",{"path":24,"title":25,"nav":26,"description":27},"\u002Fhelp\u002Fgetting-started\u002Ftour-and-checklist","The tour and the setup checklist","Tour and checklist","The short tour that shows you where to start, the checklist that tracks your setup, and the help menu that brings both back.",{"path":29,"title":30,"nav":30,"description":31},"\u002Fhelp\u002Fgetting-started\u002Fgo-live","Go live in 15 minutes","The shortest path from a new account to a working assistant on your website, step by step, with links to the details.",{"id":33,"overview":34,"articles":38},"knowledge",{"path":35,"title":36,"nav":11,"description":37},"\u002Fhelp\u002Fknowledge","Knowledge — what your assistant knows","What the assistant answers from, how the Knowledge screen is laid out, and the quickest way to a well-informed assistant.",[39,44,49,54,58,63],{"path":40,"title":41,"nav":42,"description":43},"\u002Fhelp\u002Fknowledge\u002Ffaqs","Write and manage FAQs","FAQs","Add, edit, organise and remove the questions and answers your assistant uses — one at a time or many at once.",{"path":45,"title":46,"nav":47,"description":48},"\u002Fhelp\u002Fknowledge\u002Fwebsite-import","Import FAQs from your website","Import from your website","Let Konvuno read your website and suggest FAQs, pick the ones that are right, and know what to do when a scan does not work.",{"path":50,"title":51,"nav":52,"description":53},"\u002Fhelp\u002Fknowledge\u002Fcsv","Upload and export FAQs as a CSV file","CSV upload and export","Bring an FAQ list in from a spreadsheet, and download yours to edit, share or keep as a backup.",{"path":55,"title":56,"nav":56,"description":57},"\u002Fhelp\u002Fknowledge\u002Fbusiness-context","Business context","The short description of your business the assistant keeps in mind for every answer — what to put in it, how to edit it, and how to review a new version after a website scan.",{"path":59,"title":60,"nav":61,"description":62},"\u002Fhelp\u002Fknowledge\u002Fsources","Sources — where your FAQs came from","Sources","See which FAQs came from your website, a CSV file or your own typing, filter the list by them, and remove a source without losing its FAQs.",{"path":64,"title":65,"nav":66,"description":67},"\u002Fhelp\u002Fknowledge\u002Fmissing-answers","Missing answers and knowledge health","Missing answers","See which visitor questions your knowledge does not answer yet, turn them into FAQs in a few clicks, and check how much of your knowledge is ready to use.",{"id":69,"overview":70,"articles":74},"catalog",{"path":71,"title":72,"nav":11,"description":73},"\u002Fhelp\u002Fcatalog","Your catalog","What the catalog is for, the three ways to fill it, how the Catalog screen is laid out, how items count toward your plan, and who can change what.",[75,79,84,89,94],{"path":76,"title":77,"nav":77,"description":78},"\u002Fhelp\u002Fcatalog\u002Fitems","Add and edit items","Add a product or service by hand, understand every field, handle sizes and colours, and delete what you no longer sell.",{"path":80,"title":81,"nav":82,"description":83},"\u002Fhelp\u002Fcatalog\u002Fcsv-import","Import items from a CSV file","Import a CSV file","Bring a whole spreadsheet into your catalog in three steps, update it later, read the result, and undo an import that went wrong.",{"path":85,"title":86,"nav":87,"description":88},"\u002Fhelp\u002Fcatalog\u002Fproduct-feed","Connect a product feed","Product feed","Connect the Google Merchant or Facebook product feed your shop already publishes, so your catalog keeps up with your shop by itself.",{"path":90,"title":91,"nav":92,"description":93},"\u002Fhelp\u002Fcatalog\u002Fwoocommerce","Connect your WooCommerce shop","WooCommerce","Connect a WooCommerce shop with one click or with a key you create yourself, understand the permission it needs, and disconnect it cleanly.",{"path":95,"title":96,"nav":96,"description":97},"\u002Fhelp\u002Fcatalog\u002Fin-chat","Products in the chat","How the assistant finds your products and services, what the cards in the chat show, which catalog it answers from, and how to check the result.",{"id":99,"overview":100,"articles":104},"widget",{"path":101,"title":102,"nav":11,"description":103},"\u002Fhelp\u002Fwidget","The chat widget","What the widget is, how it works on your website, and how to go from a first draft to a live assistant.",[105,110,115,120,125,130,135],{"path":106,"title":107,"nav":108,"description":109},"\u002Fhelp\u002Fwidget\u002Fidentity","Identity — name, logo, greeting and languages","Identity","Decide who your assistant is — what it is called, the logo it shows, the first thing it says and the languages it speaks.",{"path":111,"title":112,"nav":113,"description":114},"\u002Fhelp\u002Fwidget\u002Fappearance","Appearance — colour, theme, size and position","Appearance","Make the widget look like part of your website — brand colour, light or dark theme, launcher text, panel size and where it sits on the page.",{"path":116,"title":117,"nav":118,"description":119},"\u002Fhelp\u002Fwidget\u002Fbehavior","Behavior — tone, questions, contacts and privacy","Behavior","Decide how the assistant talks, what it suggests, how visitors can reach you, what it may answer and where the widget stays hidden.",{"path":121,"title":122,"nav":123,"description":124},"\u002Fhelp\u002Fwidget\u002Finstall","Install the widget on your website","Install on your website","Copy one snippet into your website, allow your domain, and check that the widget is live — with steps for WordPress, Wix, Squarespace, Webflow and more.",{"path":126,"title":127,"nav":128,"description":129},"\u002Fhelp\u002Fwidget\u002Fpreview-and-test","Preview and test the widget","Preview and test","See how the widget looks on a computer and a phone, and chat with the real assistant before your visitors can.",{"path":131,"title":132,"nav":133,"description":134},"\u002Fhelp\u002Fwidget\u002Fpublish","Save, publish and take offline","Save and publish","How drafts work, how to put your changes on your website, how to undo them, and how to take the widget offline.",{"path":136,"title":137,"nav":138,"description":139},"\u002Fhelp\u002Fwidget\u002Ftroubleshooting","The widget does not show on my website","Widget not showing?","A checklist for when the widget is missing, out of date or not answering — in the order the causes are most common.",{"id":141,"overview":142,"articles":146},"visitors",{"path":143,"title":144,"nav":11,"description":145},"\u002Fhelp\u002Fvisitors","What your visitors see","The chat from your customer's side — from the button in the corner of your website to an answer, a product card or a message to your team.",[147,152,157,162,167,172],{"path":148,"title":149,"nav":150,"description":151},"\u002Fhelp\u002Fvisitors\u002Fanswers","How answers look","Answers and product cards","What a visitor sees when they ask something — suggested questions, formatted answers with links, product cards, and how long the chat remembers the conversation.",{"path":153,"title":154,"nav":155,"description":156},"\u002Fhelp\u002Fvisitors\u002Fcontact-and-handoff","Contact form and hand-off to your team","Contact form and hand-off","What visitors see when they need a person — your direct contacts, the contact form with its consent checkbox, and the confirmation after sending.",{"path":158,"title":159,"nav":160,"description":161},"\u002Fhelp\u002Fvisitors\u002Flanguages","Languages — the widget's and the assistant's","Languages","Which language the widget's buttons and notices appear in, which language the assistant answers in, and what always stays exactly as you wrote it.",{"path":163,"title":164,"nav":165,"description":166},"\u002Fhelp\u002Fvisitors\u002Fprivacy","Privacy notice and consent","Privacy","What visitors are told about privacy in every chat, where their privacy requests go, what the widget keeps in their browser, and how consent on the contact form works.",{"path":168,"title":169,"nav":170,"description":171},"\u002Fhelp\u002Fvisitors\u002Fwhen-the-assistant-cant-answer","When the assistant cannot answer","When it cannot answer","What visitors see when the assistant does not know, when the chat is paused, when a conversation gets very long, and when they are asked to confirm they are human.",{"path":173,"title":174,"nav":175,"description":176},"\u002Fhelp\u002Fvisitors\u002Fon-phones","The widget on phones","On phones","How the chat looks and behaves on a phone — full screen, without the launcher in the way, with contacts that open the phone's own apps.",{"id":178,"overview":179,"articles":183},"conversations",{"path":180,"title":181,"nav":11,"description":182},"\u002Fhelp\u002Fconversations","The conversation inbox","Where every chat on your website ends up, what the labels on each conversation mean, and which conversations count toward your plan.",[184,189,193],{"path":185,"title":186,"nav":187,"description":188},"\u002Fhelp\u002Fconversations\u002Ffilters-and-search","Filter and search conversations","Filter and search","Narrow the list to the conversations that need you, and find any chat by a word the visitor or the assistant used.",{"path":190,"title":191,"nav":191,"description":192},"\u002Fhelp\u002Fconversations\u002Freading-a-conversation","Read a conversation","What the header, the labels, the messages and the line at the bottom of a conversation tell you — and what to do when the visitor needed a person.",{"path":194,"title":195,"nav":196,"description":197},"\u002Fhelp\u002Fconversations\u002Ftags-and-export","Tag and export conversations","Tags and export","Mark conversations with your own tags so you can find them again, download a single chat as a text file, or export everything you have.",{"id":199,"overview":200,"articles":204},"leads",{"path":201,"title":202,"nav":11,"description":203},"\u002Fhelp\u002Fleads","Leads","What a lead is, how visitors become leads, what each status means and how the Leads screen is laid out.",[205,209,214,219],{"path":206,"title":207,"nav":207,"description":208},"\u002Fhelp\u002Fleads\u002Fworking-a-lead","Work with a lead","Open a lead to see their details and consent, move it through your statuses, keep notes and tags for your team, email the person and delete the lead.",{"path":210,"title":211,"nav":212,"description":213},"\u002Fhelp\u002Fleads\u002Fbulk-and-export","Select, delete and export leads","Delete and export","Select several leads at once, delete the ones you no longer need, and download your leads as a spreadsheet file.",{"path":215,"title":216,"nav":217,"description":218},"\u002Fhelp\u002Fleads\u002Fnotifications","Emails about new leads","Lead emails","Who gets an email when a visitor leaves their details, what the email says, how to change the address, and when no email is sent.",{"path":220,"title":221,"nav":222,"description":223},"\u002Fhelp\u002Fleads\u002Fwebhook","Send leads to other tools","Webhook","Send every new lead to Zapier, Make, your CRM or your own server with a webhook — how to set it up, test it, and what happens when a lead does not arrive.",{"id":225,"overview":226,"articles":230},"overview",{"path":227,"title":228,"nav":11,"description":229},"\u002Fhelp\u002Foverview","The Overview screen","What the Overview shows, how to pick the period you look at, and how to read the comparison with the period before.",[231,236,241,246],{"path":232,"title":233,"nav":234,"description":235},"\u002Fhelp\u002Foverview\u002Fkpis","The five numbers at the top","The five numbers","What each number on the Overview counts, what it leaves out, and what to do when it goes down.",{"path":237,"title":238,"nav":239,"description":240},"\u002Fhelp\u002Foverview\u002Ffunnel-and-quality","The funnel and answer quality","Funnel and answer quality","Follow conversations from the first message to a won customer, and see how many the assistant really answered.",{"path":242,"title":243,"nav":244,"description":245},"\u002Fhelp\u002Foverview\u002Ftop-lists-and-trends","The daily chart and the top lists","Chart and top lists","Read the conversations-and-leads chart, and find the questions your assistant cannot answer yet.",{"path":247,"title":248,"nav":249,"description":250},"\u002Fhelp\u002Foverview\u002Fexport","Export the Overview to a spreadsheet","Export","Download the Overview's numbers and daily figures as a CSV file, and open it correctly in Excel, Google Sheets or Numbers.",{"id":252,"overview":253,"articles":257},"settings",{"path":254,"title":255,"nav":11,"description":256},"\u002Fhelp\u002Fsettings","Settings","Where to find your business details, your team, your plan and your data — and which of them only an owner can change.",[258,262,266,270],{"path":259,"title":260,"nav":260,"description":261},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile","Your business name, industry and contact details, where new-lead emails go, and your logo.",{"path":263,"title":264,"nav":264,"description":265},"\u002Fhelp\u002Fsettings\u002Fmembers","Members and roles","Invite your team, decide who is an owner, remove people or leave a business — and see exactly what owners and members can each do.",{"path":267,"title":268,"nav":268,"description":269},"\u002Fhelp\u002Fsettings\u002Fbilling","Billing and usage","Choose a plan, understand what counts as a conversation, see what happens at your limit, and change plan, card or cancel through Stripe.",{"path":271,"title":272,"nav":273,"description":274},"\u002Fhelp\u002Fsettings\u002Fdata","Your data — retention, export and deletion","Data and deletion","How long Konvuno keeps conversations and leads, how to download everything, and how to delete a business or your account for good.",{"id":276,"overview":277,"articles":281},"more",{"path":278,"title":279,"nav":11,"description":280},"\u002Fhelp\u002Fmore","More","Running several businesses, getting help from us, choosing the dashboard's language, clinic mode, and what the words in Konvuno mean.",[282,287,291,296,300],{"path":283,"title":284,"nav":285,"description":286},"\u002Fhelp\u002Fmore\u002Fbusinesses","Run several businesses","Several businesses","Add a second business to your account, switch between them, and know what each business keeps to itself — including its own subscription.",{"path":288,"title":289,"nav":289,"description":290},"\u002Fhelp\u002Fmore\u002Fsupport","Contact support","Send us a question or report a problem from inside the dashboard, and know what happens after you click send.",{"path":292,"title":293,"nav":294,"description":295},"\u002Fhelp\u002Fmore\u002Flanguages","Change the dashboard language","Dashboard language","Switch the Konvuno dashboard to another language, and understand how Konvuno picks one for you.",{"path":297,"title":298,"nav":298,"description":299},"\u002Fhelp\u002Fmore\u002Fclinic-mode","Clinic mode","What changes when Konvuno sets your business up as a clinic — the fixed topics in the chat, no contact form, and conversations kept for 30 days.",{"path":301,"title":302,"nav":302,"description":303},"\u002Fhelp\u002Fmore\u002Fglossary","Glossary","The words used across Konvuno — from allowance to widget — explained in plain language.",{"path":136,"section":99,"slug":305,"title":137,"nav":138,"description":139,"order":306,"html":307,"toc":308},"troubleshooting",7,"\u003Cp>Work through these checks from the top — most problems are solved by the first three.\u003C\u002Fp>\n\u003Ch2 id=\"published\">1. Is the widget published?\u003Ca class=\"kv-anchor\" href=\"#published\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Open the \u003Cspan class=\"kv-ui\">Widget\u003C\u002Fspan> screen and look at the status at the top. If it says\n\u003Cspan class=\"kv-ui\">Draft — not published\u003C\u002Fspan>, visitors see nothing yet: click \u003Cspan class=\"kv-ui\">Publish\u003C\u002Fspan>. See\n\u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fpublish\">Save, publish and take offline\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"domain\">2. Is your domain allowed?\u003Ca class=\"kv-anchor\" href=\"#domain\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>On the \u003Cspan class=\"kv-ui\">Install\u003C\u002Fspan> tab, check \u003Cstrong>\u003Cspan class=\"kv-ui\">Allowed domains\u003C\u002Fspan>\u003C\u002Fstrong>:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Is your domain on the list at all? With an empty list the widget loads nowhere.\u003C\u002Fli>\n\u003Cli>Is it spelled exactly like the address in your browser's address bar?\u003C\u002Fli>\n\u003Cli>Does your site use a subdomain, such as \u003Ccode>shop.example.com\u003C\u002Fcode>? It needs its own line —\n\u003Ccode>example.com\u003C\u002Fcode> covers only \u003Ccode>example.com\u003C\u002Fcode> and \u003Ccode>www.example.com\u003C\u002Fcode>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See \u003Ca href=\"\u002Fhelp\u002Fwidget\u002Finstall#domains\">Allow your domain\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"snippet\">3. Is the snippet on the page?\u003Ca class=\"kv-anchor\" href=\"#snippet\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Open your website, right-click the page and choose \u003Cstrong>View page source\u003C\u002Fstrong>, then search (Ctrl+F or\n⌘F) for \u003Ccode>cdn.konvuno.com\u003C\u002Fcode>. If you cannot find it, the snippet is not on this page:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>On WordPress, Wix, Squarespace and similar builders, check that you saved \u003Cstrong>and published\u003C\u002Fstrong> the\nchange.\u003C\u002Fli>\n\u003Cli>If you pasted it into a single page, move it to a place that appears on every page — the footer\nor the site-wide custom code setting.\u003C\u002Fli>\n\u003Cli>If your website uses a cache or a CDN, clear it.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See \u003Ca href=\"\u002Fhelp\u002Fwidget\u002Finstall#snippet\">Copy the snippet\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"hidden\">4. Is this page hidden on purpose?\u003Ca class=\"kv-anchor\" href=\"#hidden\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>On the \u003Cspan class=\"kv-ui\">Behavior\u003C\u002Fspan> tab, look at\n\u003Cstrong>\u003Cspan class=\"kv-ui\">Hide on specific pages\u003C\u002Fspan>\u003C\u002Fstrong>. A line like \u003Ccode>\u002Fshop\u003C\u002Fcode> also hides every page under\nit, and a bare domain hides the whole website. See\n\u003Ca href=\"\u002Fhelp\u002Fwidget\u002Fbehavior#hidden-pages\">Hide the widget on some pages\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"timing\">5. Did you just publish?\u003Ca class=\"kv-anchor\" href=\"#timing\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Changes reach your website within about five minutes. Reload the page, or open it in a private\nbrowser window to skip your browser's copy.\u003C\u002Fp>\n\u003Ch2 id=\"csp\">6. Does your website block outside scripts?\u003Ca class=\"kv-anchor\" href=\"#csp\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Some websites — often ones built by a developer, or with a security plugin — only allow scripts\nfrom an approved list, called a Content Security Policy. The widget is then blocked, and your\nbrowser's developer console (F12) shows a message mentioning "Content Security Policy". Send this\nto whoever maintains your website:\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>If your site enforces a Content-Security-Policy, allow Konvuno's origins: https:\u002F\u002Fcdn.konvuno.com in script-src and frame-src, and https:\u002F\u002Fapi.konvuno.com in connect-src. Adding https:\u002F\u002Fapi.konvuno.com to img-src is recommended but optional — a blocked logo is embedded automatically as inline image data.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Ch2 id=\"paused\">The widget shows, but says it is unavailable\u003Ca class=\"kv-anchor\" href=\"#paused\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>If the chat opens but says \u003Cq class=\"kv-widget-says\">Our assistant isn't available right now. Leave your question and we'll get back to you.\u003C\u002Fq>, the widget is installed correctly —\nKonvuno has paused the answers. That happens when:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>your plan's conversations for this billing period are \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbilling#limit\">used up\u003C\u002Fa> —\nthey come back at the start of the next period, or straight away if you move to a bigger plan; or\u003C\u002Fli>\n\u003Cli>there is a problem with your subscription, such as a \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbilling#failed-payment\">failed\npayment\u003C\u002Fa>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Check \u003Cstrong>\u003Cspan class=\"kv-ui\">Settings\u003C\u002Fspan>\u003C\u002Fstrong> for \u003Ca href=\"\u002Fhelp\u002Fsettings\u002Fbilling#usage\">your plan and usage\u003C\u002Fa>. The widget\ncomes back by itself once the cause is fixed — you do not need to publish again.\u003C\u002Fp>\n\u003Ch2 id=\"support\">Still stuck?\u003Ca class=\"kv-anchor\" href=\"#support\" aria-hidden=\"true\" tabindex=\"-1\">#\u003C\u002Fa>\u003C\u002Fh2>\n\u003Cp>Use \u003Ca href=\"\u002Fhelp\u002Fmore\u002Fsupport\">\u003Cspan class=\"kv-ui\">Contact support\u003C\u002Fspan>\u003C\u002Fa> in the help menu at the top of the dashboard. Tell us\nyour website's address and what you have already checked from this list — it saves a round of\nquestions.\u003C\u002Fp>\n",[309,313,316,319,322,325,328,331],{"id":310,"text":311,"depth":312},"published","1. Is the widget published?",2,{"id":314,"text":315,"depth":312},"domain","2. Is your domain allowed?",{"id":317,"text":318,"depth":312},"snippet","3. Is the snippet on the page?",{"id":320,"text":321,"depth":312},"hidden","4. Is this page hidden on purpose?",{"id":323,"text":324,"depth":312},"timing","5. Did you just publish?",{"id":326,"text":327,"depth":312},"csp","6. Does your website block outside scripts?",{"id":329,"text":330,"depth":312},"paused","The widget shows, but says it is unavailable",{"id":332,"text":333,"depth":312},"support","Still stuck?",1791776022107]