# Pitanja, jasno odgovorena. > Everything about Konvuno pricing, billing, grounded answers, the conversational catalog, abuse protection, install, privacy, and languages. Česta pitanja Everything about pricing, billing, grounding, abuse protection, install, and privacy. Can't find it? [Javite nam se](https://app.konvuno.com/sign-in?lang=sr). Pricing & billing ### Is there a free trial or free tier? You can create an account with no card, configure the assistant, import content, and use the authenticated preview for free. When you're ready to go live, you subscribe self-service from the dashboard. Publishing is owner-controlled, and an organization without an active subscription has no live conversation allowance, so the assistant pauses instead of generating live answers. ### What do the plans cost? Starter is €29/mo, Growth is €79/mo, and Business is €199/mo, with the allowances shown on the pricing cards. You subscribe self-service from the dashboard through Stripe checkout; billing is monthly — annual billing is not offered yet. Checkout always states the exact price and terms before you pay. ### How is a “conversation” counted? A conversation only counts once the assistant sends a meaningful, business-related answer — one that used your knowledge or catalog, or captured a lead or requested a handoff. Greetings, small talk, “I'm not sure” fallbacks, and blocked traffic never count. Every billed conversation records an auditable trigger, so usage is never a mystery. ### What happens when I hit my allowance? Live AI responses pause when the implemented allowance check says no conversations remain. Upgrade your plan for a higher monthly allowance. ### Can I change or cancel my plan? Yes, self-service from the dashboard: the billing page opens the Stripe customer portal, where you can upgrade, downgrade, or cancel. Upgrades are prorated and apply immediately; downgrades and cancellations take effect at the end of the billing period you already paid for. Your data is retained either way. Answers & catalog ### Will it make up prices, stock, or facts? Konvuno retrieves approved FAQs and structured catalog results and instructs the AI to stay within that material, but AI output can still be wrong or invent details. Review your content and configuration, and do not use the assistant as a guaranteed source of truth. ### How does the conversational catalog work? Visitors can ask about catalog items and the assistant can call structured backend search by query, category, availability, and price. The current widget returns catalog information and text links; rich product cards and an always-visible last-sync indicator are not implemented yet. ### How do I get my products in? Import a CSV. Map your columns once (with previews and validation), and re-import to update — items matched on SKU or external ID upsert instead of duplicating. Rejected rows come back with clear error reasons. Files up to 20 MB and 50,000 rows are supported. ### What if the assistant can't help? It is instructed to say when it cannot help, then offer direct contact details or request a human handoff. A lead notification email contains the submitted lead details and message; a handoff follow-up email also includes the visitor's question and a short excerpt of the conversation for context. The full transcript is always available in the dashboard. Unanswered questions are logged for review. Protection & privacy ### What stops someone running up my bill? Allowed-domain checks and rate limits can block requests before the AI runs. Deterministic risk scoring can flag a conversation as suspicious; flagged traffic may still receive an answer but is excluded from valid conversation counts. Internal spend ceilings can pause responses. Automatic overage purchasing is not available in the current dashboard. ### Where is my data stored, and who can see it? Organization database access is isolated with Supabase Row Level Security. Conversation rows and messages are deleted after 12 months; they are not anonymized. Leads and several event, usage, and security records can remain longer. Organization deletion currently does not remove uploaded branding files or catalog CSVs from storage. See the [Privacy Policy](https://konvuno.com/legal/privacy) for exact retention and export limits. ### Does the widget track my visitors across sites? The loader stores a random konvuno.visitor identifier in the host website's first-party local storage. It is scoped to that website origin—not to an individual widget—so multiple Konvuno widgets on the same origin can receive the same identifier. The loader does not share it across unrelated origins. The iframe also keeps a tab-session chat cache with a 30-minute inactivity expiry. There is no session replay. Install & languages ### Do I need a developer to install it? Add the embed code from Widget → Install to your website once. You need access to edit the website’s code, or help from whoever manages it. Add your domain in Konvuno and use the installation check. After that, publish appearance and behavior changes from your dashboard without replacing the embed. ### What languages are supported? The website is available in English, Serbian, German, French, Italian, Spanish, and Croatian. Assistant answers are generated per visitor, so it can reply in the visitor's language independent of the interface setting. ### Can more than one person manage the account? Yes. Invite teammates by email — they sign in with a one-time passcode or with Google. Owners manage billing, members, and publishing; members handle everything else: configuration, FAQs, catalog, conversations, leads, and analytics. ## Still deciding? Build it free. Create an account with no card, configure everything, and preview it live. You only pay when you publish. [Počnite besplatno — platite za objavu](https://app.konvuno.com/sign-in?lang=sr) --- Canonical: https://konvuno.com/sr/faq Index: https://konvuno.com/llms.txt