Questions, plainly answered.

You can create an account with no card, configure the assistant, import content, and use the authenticated preview for free. When you're ready to go live, you subscribe self-service from the dashboard. Publishing is owner-controlled, and an organization without an active subscription has no live conversation allowance, so the assistant pauses instead of generating live answers.

Starter is €29/mo, Growth is €79/mo, and Business is €199/mo, with the allowances shown on the pricing cards. You subscribe self-service from the dashboard through Stripe checkout; billing is monthly — annual billing is not offered yet. Checkout always states the exact price and terms before you pay.

A conversation only counts once the assistant sends a meaningful, business-related answer — one that used your knowledge or catalog, or captured a lead or requested a handoff. Greetings, small talk, “I'm not sure” fallbacks, and blocked traffic never count. Every billed conversation records an auditable trigger, so usage is never a mystery.

When your plan's monthly conversations are used up, the assistant pauses until the next billing cycle; there are no overage charges. Upgrade your plan for a higher monthly allowance.

Yes, self-service from the dashboard: the billing page opens the Stripe customer portal, where you can upgrade, downgrade, or cancel. Upgrades are prorated and apply immediately; downgrades and cancellations take effect at the end of the billing period you already paid for. Your data is retained either way.

Konvuno retrieves approved FAQs and structured catalog results and instructs the AI to stay within that material, but AI output can still be wrong or invent details. Review your content and configuration, and do not use the assistant as a guaranteed source of truth.

Visitors ask in their own words, and the assistant searches your catalog by query, category, availability, and price. Matching items appear in the chat as product cards that link to your own product or service pages.

Add items by hand, import a CSV, or connect your shop. A CSV import maps your columns once, with previews and validation; re-importing updates the items it matches on SKU or external ID instead of duplicating them. Rejected rows come back with the reason. Files up to 20 MB and 50,000 rows are supported. On a paid plan you can instead keep the catalog in sync from WooCommerce, or from the Google Merchant or Facebook product feed your shop already publishes.

It is instructed to say when it cannot help, then offer your direct contact details or a handoff to your team, where the visitor can leave their details. When they do, Konvuno emails you a short notice with a link to the dashboard; for your visitors' privacy, the email contains no contact details or conversation text. The details and the full transcript are waiting in the dashboard. Unanswered questions are logged for review.

Allowed-domain checks and rate limits can block requests before the AI runs. Deterministic risk scoring can flag a conversation as suspicious; flagged traffic may still receive an answer but is excluded from valid conversation counts. Internal spend ceilings can pause responses. And there are no overage charges to run up: a plan that is used up pauses until the next billing cycle.

Organization access is isolated by Supabase Row Level Security. Conversations and derived text are deleted after 90 days, or 30 days for clinics. Contacts and necessary billing/security records have separate retention. Organization deletion includes branding images and catalog CSV files, with retries if cleanup is incomplete. See the Privacy Policy.

Opening the chat creates a random, widget-scoped identity in the host website’s tab session. It expires after 30 minutes of inactivity. The iframe temporarily caches up to 50 messages. Passive page loads and proactive teasers do not create a visitor identity. Optional visitor/click analytics and session replay are disabled.

Add the embed code from Widget → Install to your website once. You need access to edit the website’s code, or help from whoever manages it. Add your domain in Konvuno and use the installation check. After that, publish appearance and behavior changes from your dashboard without replacing the embed.

The website, the dashboard, and the widget are all available in English, Serbian, German, French, Italian, Spanish, and Croatian. The assistant replies to each visitor in their own language, whatever language the widget's interface is set to.

Yes. Invite teammates by email — they sign in with a one-time passcode or with Google. Owners manage billing, members, and publishing; members handle everything else: configuration, FAQs, catalog, conversations, leads, and analytics.