Help center
How can we help?
Step-by-step guides for every screen in Konvuno — from your first answer to a chat widget live on your website.
Start here
Sign in to Konvuno
Sign in with a code sent to your email or with your Google account, and what to do when the code does not arrive.
2Create your business
Name your business, let Konvuno read your website if you have one, and know what to expect on the first screens.
3Go live in 15 minutes
The shortest path from a new account to a working assistant on your website, step by step, with links to the details.
Browse by topic
Getting started
Sign in, set up your business and put a first answer on your website.
Read the overviewKnowledge
Teach the assistant about your business: FAQs, your website, CSV files and your business description.
- Write and manage FAQs
- Import FAQs from your website
- Upload and export FAQs as a CSV file
- Business context
Catalog
Add your products and services by hand, from a file, a product feed or WooCommerce — and show them in chat.
Read the overviewWidget
Make the chat look like your brand, decide how it behaves, and put it on your website.
- Identity — name, logo, greeting and languages
- Appearance — colour, theme, size and position
- Behavior — tone, questions, contacts and privacy
- Install the widget on your website
What your visitors see
The chat from your customer’s side: answers, product cards, the contact form and the hand-off to a person.
- How answers look
- Contact form and hand-off to your team
- Languages — the widget's and the assistant's
- Privacy notice and consent
Conversations
Read every chat, find the ones that matter and learn what your visitors ask.
Read the overviewLeads
The contact details visitors leave: follow up, track progress and export them.
Read the overviewOverview
Your results at a glance: visitors, answered questions, leads and what is still missing.
- The five numbers at the top
- The funnel and answer quality
- The daily chart and the top lists
- Export the Overview to a spreadsheet
Settings
Your business profile, your team, your plan and your data.
Read the overviewMore
Several businesses, contacting support and a glossary of the words used in Konvuno.
Read the overview