Go live in 15 minutes

This page is the quick way through. Each step says roughly how long it takes and links to the full explanation if you want it. You need your website address, a few of the questions customers ask you most, and — for the last steps — access to your website's settings, or someone who has it.

1. Sign in and create your business — 2 minutes#

1. Sign in with a code sent to your email, or with Google. See Sign in.
2. Type your business name and your website address, then click Launch workspace. See Create your business.

Konvuno starts reading your website in the background. A short tour opens on Overview — follow it or skip it, the steps below cover the same ground.

2. Approve your first answers — 5 minutes#

Open Knowledge. The scan of your website is waiting there.

1. Tick the draft questions and answers that are right, and add them. They go live at once. See Review the suggestions.
2. In the Business context bar, click Review new version and accept the description of your business if it is accurate.
3. Missing an important question? Click Add knowledge → Add FAQ and type it in. Opening hours, prices, delivery and how to book are the questions almost every business gets. See Add an FAQ.

No website? Skip the first two and add five to ten FAQs by hand instead.

3. Add what you sell — optional#

If you want the assistant to recommend products or services with a link, open Catalog and click Add item, or Import CSV to upload a list. Skip this step if you do not sell anything online — the assistant works fine without it. See Add and edit items and Import items from a CSV file.

4. Make the widget yours — 3 minutes#

Open Widget:

1. On Identity, name the assistant, upload your logo and write a one-line welcome. See Identity.
2. On Appearance, pick your brand colour. See Appearance.
3. On Behavior, add two or three suggested questions and your email or phone number, so the assistant can hand over to you. See Behavior.

5. Try it yourself — 2 minutes#

Switch the preview on the right to Test and ask the questions your customers ask. If an answer is wrong or missing, fix it under Knowledge and ask again. See Test: chat with your assistant.

6. Subscribe and publish — 1 minute#

These two steps are for the owner of the business.

1. Open Settings → Billing & usage, choose a plan and click Subscribe. See pricing for what each plan includes, and Choose a plan for the steps.
2. Back on Widget, click Publish. See Publish.

7. Put it on your website — 2 minutes#

On the Install tab:

1. Add your website's domain, such as example.com, to the allowed domains. See Allow your domain.
2. Copy the snippet and paste it into your website — the tab has step-by-step guides for WordPress, Wix, Squarespace, Webflow and more. See Copy the snippet.
3. Click Check installation and open your website in another tab. Within a minute the card shows Widget detected. See Check the installation.

Your assistant is live. If the widget does not appear, go through The widget does not show on my website.

In the first week#

• Read your first chats under Conversations. They show you, in your customers' own words, what they want to know.
• Answer the people who left their details under Leads — Konvuno also emails you when new ones arrive.
• Open Missing answers under Knowledge: the questions the assistant could not answer confidently. Turn them into FAQs — a handful of new answers a week makes the biggest difference.
• Look at Overview once a week: how many conversations the assistant answered, and how many became leads. See The Overview screen.